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What is Salesforce B2C Commerce?

Connect with your customers anytime and anywhere using our B2C ecommerce solution. Learn how Salesforce B2C Commerce empowers you to design unified and engaging digital shopping experiences, whether in online spaces or at physical locations. Previously known as Commerce Cloud Digital, this platform enables you to engage your target audience and deliver personalized shopping experiences across multiple commerce channels such as web, mobile, social media, and traditional stores. With a suite of powerful features, Salesforce B2C Commerce supports unique digital interactions and facilitates smooth transactions at each point of customer engagement. You can effortlessly launch new websites, tap into new markets, drive sales, and enhance business growth thanks to a plethora of ready-made capabilities. Furthermore, you can address issues like shopping cart abandonment through proven methods such as saved carts, efficient checkout systems, and quick payment solutions. Broaden your reach by merging digital commerce with social media platforms and online communities, including widely-used sites like Instagram and Facebook, to create a comprehensive shopping experience that appeals to consumers. As businesses utilize these resources, they not only improve customer satisfaction but also foster loyalty and encourage repeat purchases, ultimately contributing to sustained success in the competitive market.

What is Alhena?

Alhena AI is a comprehensive AI chatbot and shopping assistant platform designed to enhance eCommerce customer service and drive sales growth. The platform uses AI to recommend products, automate customer support tasks such as order tracking and returns, and provide real-time, personalized shopping guidance. By integrating with major eCommerce platforms like Shopify, WooCommerce, and Salesforce, Alhena AI ensures a seamless experience for both customers and businesses. With the ability to analyze customer data and optimize interactions, Alhena AI helps businesses improve customer satisfaction, increase conversions, and streamline support workflows. Its advanced analytics capabilities also provide actionable insights, enabling businesses to refine their product offerings and enhance overall performance.

Media

Media

Integrations Supported

Bloomreach
Confluence
Facebook
Freshdesk
GPT-4
GhostRetail
Gladly
Gmail
Gorgias
Instagram
Kinective Bridge
MuleSoft Anypoint Platform
Notion
Prefixbox
Quip
Salesforce
Shopify
Slack
Telegram
WooCommerce

Integrations Supported

Bloomreach
Confluence
Facebook
Freshdesk
GPT-4
GhostRetail
Gladly
Gmail
Gorgias
Instagram
Kinective Bridge
MuleSoft Anypoint Platform
Notion
Prefixbox
Quip
Salesforce
Shopify
Slack
Telegram
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/products/commerce-cloud/ecommerce/

Company Facts

Organization Name

Alhena.ai

Date Founded

2022

Company Location

United States

Company Website

alhena.ai/

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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