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What is Salesforce Experience Cloud?

Utilize a powerful digital experience platform to craft detailed customer journeys that facilitate the swift creation of secure websites, portals, and applications integrated with essential data. Discover a solution that not only improves customer interaction but also drives revenue growth through ready-made applications and user-friendly drag-and-drop functionalities. Empower your team to efficiently design and enhance captivating digital experiences with low-code web solutions that prioritize security. Personalize content using connected data and AI-driven strategies, while establishing a cohesive source of truth that strengthens customer relationships. Foster cross-department collaboration to offer customers a seamless experience in locating what they require. Ensure that interactions across sales, service, marketing, commerce, and more are fluid, allowing customers to seek out information at their own pace and convenience. Whether your requirements include a knowledge base, a self-service portal, or a community forum, our platform provides a wide array of solutions designed to elevate customer satisfaction. By enabling customers to independently access information, you not only foster a more engaging experience but also build a loyal customer base that feels empowered.

What is Glassbox?

The Glassbox digital analytics platform offers advanced digital tools that empower businesses to enhance user experiences and foster growth effectively. In today's competitive landscape, it's crucial for organizations to guarantee that their mobile applications and websites function optimally while delivering exceptional user experiences. Furthermore, leveraging data produced by their operations is essential for analyzing each user session and tailoring customer journeys to boost engagement levels. Engineers rely on performance analytics to assess system reliability and performance metrics. Meanwhile, product managers seek insights into strategies that can elevate engagement and conversion rates. Additionally, customer service representatives need to identify the underlying causes of issues to efficiently resolve user problems and enhance overall satisfaction. This comprehensive approach ensures that all aspects of user interaction are continuously refined and improved.

Media

Media

Integrations Supported

Amp Impact
Common Room
Crowdin
Delighted
GoMeddo
Ingeniux
Kinective Bridge
MindTouch
Provar
RenderDraw
Sinergify
SiteSpect
Smart Order Refill
StoreConnect
Tavant Warranty
Titan
Vidyard
WebRezPro
Zoomin
uPerform

Integrations Supported

Amp Impact
Common Room
Crowdin
Delighted
GoMeddo
Ingeniux
Kinective Bridge
MindTouch
Provar
RenderDraw
Sinergify
SiteSpect
Smart Order Refill
StoreConnect
Tavant Warranty
Titan
Vidyard
WebRezPro
Zoomin
uPerform

API Availability

Has API

API Availability

Has API

Pricing Information

$250 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/products/experience-cloud/overview/

Company Facts

Organization Name

Glassbox

Date Founded

2010

Company Location

Israel

Company Website

www.glassbox.com/solutions/

Categories and Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

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