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What is Salesforce Order Management?

Minimize costs while fostering substantial growth by implementing a customer-focused order management system. Improve the effectiveness of omnichannel order handling by equipping agents with a unified perspective across all platforms, allowing for seamless order management and adjustments. Optimize order processing for efficiency in terms of cost, speed, and sustainability through immediate access to inventory insights. Utilize automation and AI to pinpoint the most economical workflows. Adapt to changing demand flexibly with intuitive tools and premier technology resources. Increase order volume while reducing expenses through these cutting-edge features. Improve customer support by merging order history and customer information into one easy-to-access interface. Boost customer satisfaction by ensuring faster and more cost-effective order fulfillment. Connect commerce experiences with visibility into real-time inventory oversight. Further enhance customer service and automation capabilities. By integrating the strengths of Order Servicing with Service Cloud, you can create a truly unified experience for your clients. In conclusion, implementing efficient omnichannel fulfillment strategies not only saves time but also increases profitability, guaranteeing that your business stays competitive in a fast-paced market while continuously adapting to customer needs.

What is BlueMarble?

BlueMarble operates as a holistic digital platform that seamlessly combines modular commerce, order management, customer support, and partner management, specifically designed for Communication Service Providers (CSPs). Engineered to support 5G and built on a cloud-native foundation, it employs a microservices framework to enhance business agility, enabling rapid development of tailored customer experiences and journeys. The BlueMarble Commerce suite stands as a comprehensive solution for facilitating omnichannel and multiplay digital commerce tailored for telecommunications customers. Moreover, the BlueMarble BSS adopts a modular architecture, paving the way for new revenue opportunities in the digital realm while accelerating the introduction and expansion of cutting-edge business lines such as IoT, 5G, cloud applications, and virtualized services. This innovative omnichannel and multiplay digital commerce solution is crafted to empower CSPs, using microservices to boost business adaptability and drive their digital transformation initiatives. Consequently, organizations can swiftly respond to shifting market conditions while delivering enriched and engaging customer interactions that enhance overall satisfaction. This adaptability not only fosters loyalty but also positions CSPs for sustained success in an increasingly competitive landscape.

Media

Media

Integrations Supported

1440
Canopy
Salesforce

Integrations Supported

1440
Canopy
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$0.15 per order
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Company Location

United States

Company Website

www.salesforce.com/products/commerce-cloud/ecommerce/order-management/

Company Facts

Organization Name

Comviva

Company Location

India

Company Website

www.comviva.com/products-solutions/digital-systems/bluemarble/

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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