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What is Salesforce Shield?

Protect your essential data at rest within all Salesforce applications by deploying platform encryption. Employ AES 256-bit encryption to effectively uphold the confidentiality of your information. You have the flexibility to use your own encryption keys, thereby enabling you to manage the complete key lifecycle. This method guarantees that sensitive data remains secure from any Salesforce users, including those with administrative privileges. Additionally, you can easily meet regulatory compliance obligations. By leveraging comprehensive event monitoring, you can gain visibility into who accesses critical business data, along with details regarding the time and place of access. You have the capability to monitor significant events in real-time or consult log files as necessary. To further guard against data loss, implement transaction security policies that add an extra layer of defense. This will help you detect potential insider threats and produce reports on any unusual activities. Conduct detailed audits of user interactions and assess the performance of custom applications. Develop a thorough forensic data-level audit trail that can preserve information for up to ten years and set alerts for any instances of data deletion. Expand your tracking capabilities for both standard and custom objects, and take advantage of extended data retention options for auditing, analysis, or machine learning purposes. Additionally, streamline your archiving processes to ensure seamless compliance with regulatory standards. This comprehensive strategy not only fortifies your data security but also enhances your overarching compliance framework, ensuring that your organization is well-prepared for any challenges that may arise.

What is GrowthDot GDPR Compliance?

The GDPR Compliance application tailored for Zendesk streamlines the management of customer data by enabling its deletion, anonymization, and retrieval within the Zendesk platform. It comes equipped with a range of vital functions, such as the ability to handle thousands of tickets and contacts at once, along with merging user, ticket, and organizational data into detailed lists. Users can create targeted ticket and contact lists for large-scale processing, which aids in ensuring compliance by facilitating the removal of personal information associated with users or organizations. Moreover, the application secures sensitive information while offering features that allow users to compile and export data in CSV format. There is also the convenience of editing data both individually and in bulk, with the option to fully anonymize sensitive information like credit card details and phone numbers. Additionally, the app supports automation setup and scheduling for various tasks, provides users with the ability to analyze statistics, and presents an easy-to-navigate interface for enhanced usability. Agents are empowered to submit data processing requests, receiving the necessary permissions to carry out these actions, and the application includes customizable settings for anonymizing tags within tickets. In summary, this tool not only simplifies GDPR compliance for organizations using Zendesk but also enhances overall data management efficiency.

Media

Media

No images available

Integrations Supported

Salesforce Sales Cloud
Zendesk

Integrations Supported

Salesforce Sales Cloud
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

$41.70 organization/per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Company Location

United States

Company Website

www.salesforce.com/products/platform/products/shield/

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Categories and Features

Data Security

Alerts / Notifications
Antivirus/Malware Detection
At-Risk Analysis
Audits
Data Center Security
Data Classification
Data Discovery
Data Loss Prevention
Data Masking
Data-Centric Security
Database Security
Encryption
Identity / Access Management
Logging / Reporting
Mobile Data Security
Monitor Abnormalities
Policy Management
Secure Data Transport
Sensitive Data Compliance

Encryption

Central Policy Enforcement
Drag & Drop UI
Email Encryption
Encryption Key Management
Endpoint Encryption
File Compression
File Encryption
Full Disk Encryption
Public Key Cryptography
Tokenization / Data Masking

Categories and Features

GDPR Compliance

Access Control
Consent Management
Data Mapping
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

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