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What is Sangfor TIARA & MTR?

The TIARA Assessment serves as an efficient evaluation tool for assessing the security posture of clients, allowing them to quickly gauge the threat level across their entire network. Alongside this assessment, TIARA Recommendations provide actionable improvement strategies and remediation assistance designed to bolster the overall security framework. This comprehensive service integrates both Sangfor hardware and software, enabling clients to swiftly gain insight into their existing threat environment. Conversely, the MTR service represents an ongoing effort dedicated to meticulous threat analysis and asset identification, which improves the daily security operations' effectiveness and efficiency. Moreover, the MTR services play a crucial role in enhancing the organization's broader security posture while facilitating the advancement of security operations. In addition, through the MTR Root-Cause Analysis, experts from Sangfor conduct thorough investigations to trace the origins of security problems and offer practical long-term enhancement recommendations. This integrated approach not only helps clients recognize their current vulnerabilities but also equips them with the necessary guidance to progressively fortify their security defenses. Ultimately, combining these services allows organizations to build a more resilient security infrastructure over time.

What is EvaluAgent?

Our Quality Assurance Platform is specifically crafted to enable Contact Centers such as yours to significantly improve the overall experiences of customers, agents, and users, leading to enhanced outcomes. By simply responding to a few easy questions, you can evaluate your current status on the journey to Smart Quality, and we will provide personalized suggestions to advance your QA methodologies. Minimize risks by aggregating customer insights, performance indicators, and text analysis to quickly identify conversations that warrant your attention. Effortlessly integrate and access interactions, survey responses, and performance analytics within the most extensive QA and enhancement platform on the market. Automatically assess each call, email, and chat exchange to detect lapses in customer experience and compliance. Tailor your own signals and filters to direct specific conversations to your QA team for comprehensive assessment and investigation of underlying issues. Generate actionable reports that can be effectively leveraged by your business. Furthermore, demonstrate the return on investment by monitoring how your QA efforts improve operational efficiency, stimulate sales, and elevate satisfaction for both customers and employees. By utilizing our platform, you can uphold exceptional standards while also nurturing a culture of perpetual improvement throughout your organization, ultimately leading to a more engaged workforce and delighted customers.

Media

Media

Integrations Supported

Beam AI
Nango
Pandium
Ploy
Sangfor Network Secure
Sangfor Platform-X
Wix Answers
Wufoo
Zapier

Integrations Supported

Beam AI
Nango
Pandium
Ploy
Sangfor Network Secure
Sangfor Platform-X
Wix Answers
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sangfor

Date Founded

2000

Company Location

China

Company Website

www.sangfor.com/cybersecurity/services/tiara

Company Facts

Organization Name

EvaluAgent

Date Founded

2012

Company Location

United Kingdom

Company Website

www.evaluagent.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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