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What is SankeyJourney?

SankeyJourney is an advanced online tool designed for analyzing customer journeys, which can be integrated into applications or websites. Users have the ability to upload CSV files filled with event data, allowing them to quickly create a Sankey Diagram or flow chart in just moments. The platform provides extensive customization features that enable users to modify the number of steps, apply filters and group events, concentrate on session levels, and personalize labels and colors, while also allowing them to highlight specific paths through interactive clicks on nodes and segments. Additionally, the "event-looping" capability helps remove redundancies in the journey, facilitating the discovery of new patterns and insights. Through the examination of customer journeys, users can pinpoint points of friction, ultimately leading to enhanced engagement and better customer retention. This tool not only simplifies the analysis process but also empowers users to make data-driven decisions for improving their strategies.

What is GIEOM Ops Central?

GIEOM's Ops Central is a cutting-edge solution designed to enhance business process observability, aiming for Total Optimization of Process & Systems (TOPS) within enterprises. This state-of-the-art platform illustrates business processes along with their intricate interdependencies involving staff, systems, and external collaborators, while providing detailed metrics that assess process performance against predefined Key Performance Indicators (KPIs). Utilizing Ops Central allows businesses to extract actionable insights that aid in predicting, preventing, and resolving challenges and bottlenecks within their operations. The solution boosts process discovery through a blend of automated methodologies, adherence to BPMN standards, and the flexibility for manual development of process diagrams. It aggregates KPIs related to process efficiency from multiple underlying systems, presenting them in conjunction with process activities to support continuous monitoring. Its analytical features enable organizations to measure, contrast, and identify opportunities for enhancement, while collaborative tools encourage the ongoing optimization and refinement of processes. Moreover, the platform incorporates robust issue management functionalities that facilitate the tracking of losses stemming from process inefficiencies, thereby promoting a culture of continuous improvement and operational excellence. In addition to improving current processes, Ops Central equips organizations with the tools necessary to strategically tackle future challenges and seize opportunities for growth. This proactive approach ensures that businesses remain competitive in a rapidly evolving landscape.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$19.99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SankeyJourney

Date Founded

2022

Company Location

Belgium

Company Website

www.sankeyjourney.com

Company Facts

Organization Name

GIEOM

Date Founded

2012

Company Location

India

Company Website

www.gieom.com/products/ops-central/

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

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