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What is Sentiment Search?

Sentiment Search is dedicated to providing insightful reviews for a wide range of dining venues, such as restaurants, cafes, pubs, and cloud kitchens. Our platform offers marketing, operations, and customer experience teams sophisticated insights into customer sentiment gathered from various review websites, social media channels, and internal feedback systems. These industry-specific metrics allow businesses to evaluate all aspects of their operations relative to their competitors, pinpoint areas that require enhancement, and improve their online ratings in the process. In addition, we give senior management a detailed perspective on their brand's overall performance while identifying locations that may not be meeting expectations. Our tools also empower businesses to track industry-specific trends and observe any changes in customer sentiment that occur after adjustments in staffing, menu selections, or renovations. Moreover, we facilitate the benchmarking of sentiment for individual locations as well as the brand overall against industry competitors, promoting data-driven decision-making and strategic development. Ultimately, our service aims to transform customer feedback into actionable insights that drive business growth and elevate the dining experience.

What is Digivizer?

Achieve a thorough understanding of your performance with real-time analytics that encompass all channels, effectively arranged in intuitive dashboards. Track growth metrics using flexible date ranges that align with the specific needs of your business. Leverage a wealth of paid metrics sourced from social media and search platforms to critically evaluate and refine your strategies for each dollar invested. Gain immediate insights into your audience, covering aspects from Top Pages to Search Queries, to deepen your comprehension of their behavior. Boost website traffic and user intention while crafting attractive, professional summaries that showcase your business. Strengthen your brand’s voice with tools equipped to monitor pertinent discussions and competitor movements within your sector. Respond promptly to customer inquiries to cultivate stronger connections and engagement. Maintain vigilant oversight of customer sentiment and accelerate your responses to feedback across diverse social platforms. Additionally, enhance community management by unifying all your social posts into a single interface, facilitating seamless interaction and real-time responses. This integrated method not only improves operational efficiency but also fortifies your brand’s online identity while fostering a more engaged audience. Embracing these strategies will lead to sustained growth and a more impactful digital presence for your business.

Media

Media

Integrations Supported

Amazon
Facebook
Facebook Ads
Google Ads
Google Analytics
Google Search Console
Instagram
LinkedIn
LinkedIn Marketing Solutions
Microsoft Advertising
TikTok
X (Twitter)
X Ads (Twitter Ads)
YouTube

Integrations Supported

Amazon
Facebook
Facebook Ads
Google Ads
Google Analytics
Google Search Console
Instagram
LinkedIn
LinkedIn Marketing Solutions
Microsoft Advertising
TikTok
X (Twitter)
X Ads (Twitter Ads)
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sentiment Search

Date Founded

2019

Company Location

United Kingdom

Company Website

www.sentimentsearch.com

Company Facts

Organization Name

Digivizer

Date Founded

2010

Company Location

Australia

Company Website

digivizer.com

Categories and Features

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Categories and Features

Influencer Marketing

CRM
Campaign Management
Faceted Search / Filtering
Influencer Discovery
Payment Tracking
ROI Tracking
Social Media Monitoring

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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