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What is SentryFusion?

SentryFusion significantly boosts security through comprehensive multi-factor analysis that governs access to vital resources and sensitive locations. Its cluster-based architecture provides the necessary scalability, resilience, and adaptability for future advancements, with versatile hosting options suitable for both on-premise and data center environments. The system not only recognizes a user’s voice and face during video calls but also ensures dependable identification in future interactions, be it during voice calls, video chats, or even through images. As identity theft continues to rise, multi-factor authentication (MFA) has emerged as an essential measure to protect against unauthorized access to valuable customer data and financial resources. This technology allows for operations that can nearly achieve real-time efficiency, even in large-scale authentication scenarios. SentryFusion not only delivers quick results but also streamlines the authentication process, reducing user inconvenience and enhancing the overall experience while upholding stringent security measures. Furthermore, the smooth integration of these capabilities establishes SentryFusion as a frontrunner in contemporary access control solutions, setting a new standard for security in various industries. Its commitment to innovation ensures that clients can rely on it for future security challenges.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Genesys Cloud CX

Integrations Supported

Genesys Cloud CX

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Aculab

Date Founded

1978

Company Location

United Kingdom

Company Website

www.aculab.com/biometric-technologies/sentryfusion/

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

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