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What is ServiceAdminPro?

Enhance your service-driven enterprise by leveraging cloud-based solutions specifically designed to cater to your unique needs. This approach ensures that your clients enjoy unparalleled service consistently while you efficiently oversee your growing workforce. Relying solely on administrative functions will not set your business apart from the competition. With ServiceAdminPro, you can reclaim a significant portion of your day, allowing you to focus on the elements that truly differentiate your business. The burden of juggling paperwork, spreadsheets, and communication platforms for job updates can be daunting. ServiceAdminPro offers a holistic solution for seamlessly tracking jobs from initial quotes through to invoicing, all accessible from any location. Our specialized web and mobile applications are designed to boost your job management capabilities. Keep a pulse on your business operations with real-time updates displayed on your dashboard, where you can track engineer performance, company activities, and gain valuable insights for improved outcomes. Equip your engineers with the essential tools to understand their assignments, clarify their tasks, and communicate effectively with the office, empowering them to provide outstanding service on-site. By refining these processes, you can greatly enhance both productivity and customer satisfaction, ultimately leading to a more successful operation. Additionally, the integration of such technology not only fosters a more organized workflow but also positions your business to adapt to future challenges with ease.

What is Dynamics 365 Field Service?

Effectively addressing customer concerns on the initial interaction is crucial for maintaining satisfaction. Dynamics 365 for Field Service significantly improves this experience by ensuring transparent communication throughout the entire support journey whenever assistance is requested. The process begins with acknowledging the customer's service request and smoothly moves to providing details about the assigned technician, including their estimated arrival time, followed by updates after the service is completed, and a final confirmation once the issue has been resolved. By actively anticipating, recognizing, and tackling service-related challenges before they come to the customers' attention, businesses can ensure their operations are both reliable and efficient. Building customer trust and loyalty is achieved by equipping service managers and technicians with vital tools and information, allowing them to resolve issues swiftly. Furthermore, optimizing resource allocation and minimizing costs while facilitating excellent onsite interactions is accomplished by strategically deploying technicians exactly where and when they are needed, which guarantees a smooth service experience. This comprehensive strategy not only boosts customer satisfaction but also fosters operational excellence across various facets of the business, creating a win-win situation for both customers and service providers. Ultimately, a commitment to outstanding service helps in fostering a long-lasting relationship with customers.

Media

Media

Integrations Supported

AXtension Content Gate
AgriERP
Atfinity
Azumuta
Dynamics 365 Remote Assist
EasyTerritory
Ema
Obzervr
Resco Inspections+
The Asset Guardian EAM (TAG)
mainsim

Integrations Supported

AXtension Content Gate
AgriERP
Atfinity
Azumuta
Dynamics 365 Remote Assist
EasyTerritory
Ema
Obzervr
Resco Inspections+
The Asset Guardian EAM (TAG)
mainsim

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$95 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Orthinc

Date Founded

2014

Company Location

United Kingdom

Company Website

serviceadminpro.com

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/field-service/overview/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Sales

Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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