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What is ServiceNow AI Agents?

ServiceNow has developed AI Agents that are autonomous systems embedded within the Now Platform, designed to handle repetitive tasks that were traditionally performed by human employees. These agents interact with their environment to collect data, make decisions, and execute tasks, which enhances efficiency as they learn and adapt over time. By leveraging advanced large language models alongside a robust reasoning engine, they acquire a deep understanding of various business scenarios, promoting continuous improvement in their capabilities. Operating seamlessly across multiple workflows and data systems, AI Agents facilitate complete automation, which boosts team productivity by managing workflows, integrations, and actions within the organization. Organizations can choose to utilize existing AI agents or tailor-make their own according to specific needs, all while functioning effectively on the Now Platform. This integration not only optimizes operational processes but also allows employees to focus on more strategic projects by alleviating them from routine tasks, fostering a culture of innovation and growth within the company. Consequently, the adoption of AI Agents signifies a crucial advancement towards enhancing overall workplace efficiency and effectiveness. With their potential to reshape how teams operate, these agents are set to redefine productivity standards in various industries.

What is Lumivar?

Lumivar represents a cutting-edge platform that leverages artificial intelligence specifically tailored for the automotive industry, equipped with intelligent agents that manage incoming calls, provide instant responses, and assist customers in ordering parts or scheduling services at any hour. These smart agents enhance everyday operations, ensuring that clients receive accurate information promptly without the frustration of long wait times. Key features include 24/7 call handling, real-time inventory checks, integration with customer relationship management platforms, and smart call routing to ensure complex queries reach the appropriate team members. Additionally, Lumivar's agents can independently schedule service appointments for tasks like oil changes or tire rotations, verify parts availability during calls, and send automated reminders, all of which help minimize no-show rates. By proficiently managing queries across various communication channels, Lumivar empowers automotive businesses to elevate customer satisfaction, minimize potential losses, and focus on their growth and innovation strategies, thereby creating a more streamlined operational landscape. This comprehensive approach not only enhances efficiency but also positions automotive companies to thrive in a competitive market.

Media

Media

Integrations Supported

Facebook Messenger
Gmail
Google Calendar
Google Workspace
HubSpot CRM
Intercom
Microsoft Outlook
Microsoft Teams
Salesforce
ServiceNow
Twilio
WhatsApp
Zendesk

Integrations Supported

Facebook Messenger
Gmail
Google Calendar
Google Workspace
HubSpot CRM
Intercom
Microsoft Outlook
Microsoft Teams
Salesforce
ServiceNow
Twilio
WhatsApp
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com/products/ai-agents.html

Company Facts

Organization Name

Lumivar

Company Location

Germany

Company Website

www.lumivar.com

Categories and Features

Categories and Features

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