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What is ServiceNow Cloud Observability?

ServiceNow Cloud Observability offers immediate insights and oversight of cloud infrastructures, applications, and services. This platform empowers organizations to pinpoint and address performance issues by consolidating data from various cloud environments into one unified dashboard. With its sophisticated analytics and alerting capabilities, ServiceNow Cloud Observability enables IT and DevOps teams to recognize anomalies, resolve problems, and maintain peak performance levels. Additionally, the platform incorporates AI-driven insights and automation, equipping teams to react swiftly to incidents. By enhancing operational efficiency, it guarantees a smooth user experience across diverse cloud environments, ultimately helping businesses achieve their technological goals.

What is AWS X-Ray?

AWS X-Ray is a powerful tool designed to assist developers in troubleshooting and analyzing distributed applications within a production setting, especially those built with microservices architecture. By leveraging X-Ray, developers can obtain detailed insights into the performance metrics of their applications and the services they rely on, which allows for the identification and resolution of the root causes of errors and performance bottlenecks. This tool provides a holistic view of requests as they traverse the application, along with a graphical depiction of the various elements that make up the application. X-Ray is adaptable enough to be utilized for both developmental and production scenarios, accommodating setups that range from simple three-tier architectures to complex microservices environments comprising numerous services. Its capability to visualize performance complications not only enhances troubleshooting efforts but also proves essential for ensuring overall application efficiency and reliability. In addition, the insights provided by X-Ray can aid teams in optimizing their application architectures, ultimately leading to improved user experiences.

Media

Media

Integrations Supported

AWS App Mesh
AWS Hybrid Cloud
AWS Lambda
AlertOps
Amazon EC2
Amazon Elastic Container Service (Amazon ECS)
Amazon Web Services (AWS)
Cortex
Cyral
D2iQ
Docker
Indent
KrakenD
Kubernetes
Microsoft Azure
NGINX
New Relic
Opsgenie
Slack
Zenduty

Integrations Supported

AWS App Mesh
AWS Hybrid Cloud
AWS Lambda
AlertOps
Amazon EC2
Amazon Elastic Container Service (Amazon ECS)
Amazon Web Services (AWS)
Cortex
Cyral
D2iQ
Docker
Indent
KrakenD
Kubernetes
Microsoft Azure
NGINX
New Relic
Opsgenie
Slack
Zenduty

API Availability

Has API

API Availability

Has API

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com/products/observability.html

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

aws.amazon.com/xray/

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Categories and Features

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

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