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What is ServiceNow Cloud Observability?

ServiceNow Cloud Observability offers immediate insights and oversight of cloud infrastructures, applications, and services. This platform empowers organizations to pinpoint and address performance issues by consolidating data from various cloud environments into one unified dashboard. With its sophisticated analytics and alerting capabilities, ServiceNow Cloud Observability enables IT and DevOps teams to recognize anomalies, resolve problems, and maintain peak performance levels. Additionally, the platform incorporates AI-driven insights and automation, equipping teams to react swiftly to incidents. By enhancing operational efficiency, it guarantees a smooth user experience across diverse cloud environments, ultimately helping businesses achieve their technological goals.

What is SolarWinds AppOptics?

AppOptics™, developed by SolarWinds®, functions as a software-as-a-service (SaaS) tool designed for monitoring both infrastructure and applications across custom-built on-premises, hybrid, and cloud environments. By facilitating rapid detection of performance bottlenecks throughout the entire stack—from applications to the foundational infrastructure and even to the specific lines of code—AppOptics effectively minimizes mean time to recovery (MTTR). Created with user-friendliness in mind, IT professionals can easily set up and utilize the tool. Its robust features automatically pinpoint performance challenges, thereby removing uncertainty and significantly shortening the troubleshooting duration. Additionally, AppOptics enables organizations to harmonize their performance metrics and infrastructure goals with overarching business objectives, fostering a more integrated approach to operational success. Through this alignment, businesses can ensure that their technical capabilities directly support their strategic aims.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Docker
Kubernetes
NGINX
Opsgenie
PagerDuty
Slack
Zenduty
AWS Elastic Beanstalk
Amazon CloudWatch
Amazon EC2
Amazon RDS
Amazon Route 53
Amazon SES
Amazon Simple Queue Service (SQS)
D2iQ
Martello Vantage DX
Papertrail
Split
Zapier

Integrations Supported

Amazon Web Services (AWS)
Docker
Kubernetes
NGINX
Opsgenie
PagerDuty
Slack
Zenduty
AWS Elastic Beanstalk
Amazon CloudWatch
Amazon EC2
Amazon RDS
Amazon Route 53
Amazon SES
Amazon Simple Queue Service (SQS)
D2iQ
Martello Vantage DX
Papertrail
Split
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Pricing Information

$9.99/host/month*
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com/products/observability.html

Company Facts

Organization Name

SolarWinds

Date Founded

1999

Company Location

United States

Company Website

www.solarwinds.com/appoptics

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

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