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What is ServiceNow IT Operations Management?

Leverage AIOps to anticipate issues, reduce user impact, and optimize resolution workflows. Shift from a reactionary stance in IT operations to a proactive one that utilizes insights and automation for enhanced efficiency. By identifying unusual trends, you can tackle potential problems ahead of time through collaborative automation processes. AIOps improves digital operations by prioritizing proactive strategies instead of simply reacting to incidents. You can also eliminate the stress of dealing with false positives as you accurately identify anomalies. By collecting and analyzing telemetry data, you gain superior visibility while cutting down on unnecessary interruptions. Understanding the root causes of incidents allows teams to receive actionable insights that promote better collaboration. Taking preventative measures can lead to fewer outages by adhering to suggested guidelines, fostering a more resilient infrastructure. Speed up recovery initiatives by promptly applying solutions based on analytical insights. Make repetitive tasks more efficient by using pre-designed playbooks and resources from your knowledge base. Cultivate a performance-driven culture across all teams involved. Provide DevOps and Site Reliability Engineers (SREs) with the visibility they need into microservices, which will enhance observability and hasten incident responses. Broaden your perspective beyond IT operations to effectively manage the entire digital lifecycle and ensure smooth digital interactions. Ultimately, embracing AIOps not only prepares your organization to tackle challenges but also sustains operational excellence while paving the way for continuous improvement and innovation.

What is ManageEngine Applications Manager?

ManageEngine Applications Manager is a robust solution designed for enterprises to oversee their entire application ecosystem effectively. This platform empowers IT and DevOps teams to gain visibility into all the interconnected components of their application stack. With Applications Manager, monitoring the performance of essential online applications, web servers, databases, cloud services, middleware, ERP systems, communication elements, and various other systems becomes straightforward. It offers a diverse array of features aimed at streamlining the troubleshooting process, significantly reducing mean time to resolution (MTTR). This tool is invaluable for identifying and addressing performance issues proactively, preventing potential disruptions for end users. The platform includes a comprehensive dashboard that can be tailored to display immediate performance metrics. By establishing alerts, the monitoring solution continuously evaluates the application stack for any performance anomalies, ensuring that the relevant personnel are informed promptly. Furthermore, Applications Manager enhances performance data interpretation by integrating advanced machine learning capabilities, transforming raw data into actionable insights that drive performance improvement. This not only aids in maintaining operational efficiency but also supports strategic decision-making processes.

Media

Media

Integrations Supported

Slack
Armis
Cisco AnyConnect
Cloud Foundry
CyCognito
Google Cloud Platform
Hyperview
IBM Cloud
Intelligent Management Center
Kubernetes
ManageEngine Analytics Plus
ManageEngine OpManager
Microsoft 365
Microsoft Azure
NorthStar Navigator
OpenShift Cloud Functions
Oracle Cloud Infrastructure
Prometheus
Red Hat OpenShift
SMSEagle

Integrations Supported

Slack
Armis
Cisco AnyConnect
Cloud Foundry
CyCognito
Google Cloud Platform
Hyperview
IBM Cloud
Intelligent Management Center
Kubernetes
ManageEngine Analytics Plus
ManageEngine OpManager
Microsoft 365
Microsoft Azure
NorthStar Navigator
OpenShift Cloud Functions
Oracle Cloud Infrastructure
Prometheus
Red Hat OpenShift
SMSEagle

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$395.00/Year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2003

Company Location

United States

Company Website

www.servicenow.com/products/it-operations-management.html

Company Facts

Organization Name

ManageEngine

Date Founded

1996

Company Location

United States

Company Website

www.manageengine.com/products/applications_manager/

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Cloud Cost Management

Cost Reduction Optimization
Dashboard
Data Import/Export
Data Storage
Data Visualization
Resource Usage Reporting
Roles / Permissions
Spend and Cost Reporting

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Database

Backup and Recovery
Creation / Development
Data Migration
Data Replication
Data Search
Data Security
Database Conversion
Mobile Access
Monitoring
NOSQL
Performance Analysis
Queries
Relational Interface
Virtualization

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

Virtualization

Archiving & Retention
Capacity Monitoring
Data Mobility
Desktop Virtualization
Disaster Recovery
Namespace Management
Performance Management
Version Control
Virtual Machine Monitoring

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

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