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What is ServiceNow Problem Management?

ServiceNow® Problem Management simplifies the restoration of services, often allowing organizations to prevent future problems entirely. By implementing a structured workflow that pinpoints root causes and addresses issues, ServiceNow helps organizations eliminate recurring incidents and mitigate the impact of unexpected disruptions. Automated workflows enable problem managers to efficiently record both solutions and workarounds, allowing IT teams to focus on their core responsibilities and improve overall productivity. With a consolidated view of incidents and associated changes, IT professionals can respond more swiftly and resolve issues effectively. Speed up the resolution process, minimize interruptions, and reduce negative consequences by sharing solutions and workarounds promptly. Additionally, the platform allows users to identify and address potential failure points while evaluating the implications of various issues all in one place. By providing IT teams with the necessary tools to resolve problems at their source, the chances of experiencing future disruptions due to repeated incidents are greatly reduced. Moreover, keeping service subscribers informed fosters transparency and encourages better collaboration among teams. This enhanced level of communication ultimately leads to a more cohesive and efficient organization, significantly improving the quality of service delivered. Ultimately, the comprehensive approach of ServiceNow empowers organizations to adopt a proactive stance towards managing IT challenges.

What is CtrlStack?

CtrlStack manages a wide range of operational functions and sources of change to lessen risks, evaluate the consequences of modifications, and quickly pinpoint the underlying causes of production issues. In the realm of observability, relationship mapping entails revealing important connections and interactions among different data types—such as metrics, events, logs, and traces. By utilizing an integrated graph database, we effectively capture this “data between the data” with both speed and scalability. Attain thorough visibility of all alterations linked to commits, configuration files, and feature flags with just one click. Collect all relevant details about an incident precisely when it occurs, and throughout the diagnostic and resolution phases, to avoid the overwriting of each other’s changes. Acquire crucial insights into what modifications were executed, their timing, who made them, and the resulting impacts on operations. Promote collaboration among teams by harnessing shared data insights through a DevOps graph, thereby improving overall operational efficiency and communication. This strategy not only enhances the speed of incident response but also fortifies the team's capability to collaborate effectively, leading to a more seamless workflow across departments. In doing so, we create a culture of continuous improvement that ultimately benefits the entire organization.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Kubernetes
PagerDuty
Terraform
openITCOCKPIT

Integrations Supported

Amazon Web Services (AWS)
Kubernetes
PagerDuty
Terraform
openITCOCKPIT

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com/products/problem-management.html

Company Facts

Organization Name

CtrlStack

Date Founded

2020

Company Website

www.ctrlstack.com

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

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