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What is ServiceTrac?

ServiceTrac distinguishes itself as a leading provider of innovative tools and resources designed to help healthcare organizations enhance occupancy rates by improving referral generation and minimizing employee turnover. With a substantial legacy that extends over 27 years and a remarkable history of more than 3.2 million completed surveys, they offer a diverse range of business solutions that focus on streamlining healthcare operations. Their comprehensive services include satisfaction research, marketing and customer engagement strategies, compliance monitoring, business intelligence solutions, and management of online reputations. A standout feature among their offerings is the cutting-edge reporting tool, Survey Admin, which enables users to perform thorough analyses and extract actionable insights through user-friendly filters. This intuitive visualization of data simplifies the interpretation of results, facilitating data-driven decision-making that ultimately boosts both patient care quality and stakeholder satisfaction. ServiceTrac caters to a wide variety of healthcare providers, including independent living, assisted living, skilled nursing, and low-income housing facilities, ensuring that their expertise is accessible to all sectors. Their unwavering dedication to fostering continuous improvement and prioritizing client success has firmly established their standing as a reliable partner within the healthcare industry, further enhancing their reputation. As they evolve and adapt to the dynamic healthcare landscape, ServiceTrac remains committed to delivering exceptional value to their clients and the communities they serve.

What is CareSteps?

CareSteps – Pioneering Digital Solutions for Businesses. This software is tailored specifically for nursing facilities, ensuring reliability in its design. Its interface is intuitively crafted to resemble the ease of use found on smartphones, making navigation a breeze. Key Features include built-in compliance with both HIPAA and GDPR, which assures users of robust digital confidentiality from the beginning. The platform utilizes a Trusted Security Framework, deploying advanced security protocols to uphold a safe environment. With its Versatile Compatibility, CareSteps functions flawlessly on various devices, such as PCs, laptops, tablets, and smartphones operating on both Android and iOS, without requiring any adjustments. It also excels in Monitoring Residents, Visitors, and Staff, allowing for the creation of surveys that track visitor entry, document daily interactions with residents, and oversee staff activities, all securely archived on a blockchain. Furthermore, the software enhances communication between Residents, Staff, and Families, enabling users to organize events and dispatch push notifications across devices without any constraints. Additionally, it provides Comprehensive Reporting for Management, Staff, and Families, featuring customizable filters and formatting options for on-demand reports. Ultimately, CareSteps is designed to ensure that every user can easily navigate the system, significantly boosting efficiency in managing nursing home operations while fostering a cohesive environment. This commitment to usability and security makes CareSteps an essential tool for modern nursing facilities.

Media

Media

Integrations Supported

Eldermark

Integrations Supported

Eldermark

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceTrac

Date Founded

1996

Company Location

United States

Company Website

servicetrac.com

Company Facts

Organization Name

Scale Campaign

Date Founded

2015

Company Location

United States

Company Website

care-steps.com

Categories and Features

Assisted Living

Admissions Management
Billing & Invoicing
Building Maintenance
Care Planning
Event / Activities Planning
Incident Management
Marketing / Lead Management
Meal / Nutrition Management
Medical Records
Medication Tracking
New Resident Assessment
Resident Info Management
Scheduling
Staff Management
Work Order Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Assisted Living

Admissions Management
Billing & Invoicing
Building Maintenance
Care Planning
Event / Activities Planning
Incident Management
Marketing / Lead Management
Meal / Nutrition Management
Medical Records
Medication Tracking
New Resident Assessment
Resident Info Management
Scheduling
Staff Management
Work Order Management

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