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What is ServiceTrac?

ServiceTrac distinguishes itself as a leading provider of innovative tools and resources designed to help healthcare organizations enhance occupancy rates by improving referral generation and minimizing employee turnover. With a substantial legacy that extends over 27 years and a remarkable history of more than 3.2 million completed surveys, they offer a diverse range of business solutions that focus on streamlining healthcare operations. Their comprehensive services include satisfaction research, marketing and customer engagement strategies, compliance monitoring, business intelligence solutions, and management of online reputations. A standout feature among their offerings is the cutting-edge reporting tool, Survey Admin, which enables users to perform thorough analyses and extract actionable insights through user-friendly filters. This intuitive visualization of data simplifies the interpretation of results, facilitating data-driven decision-making that ultimately boosts both patient care quality and stakeholder satisfaction. ServiceTrac caters to a wide variety of healthcare providers, including independent living, assisted living, skilled nursing, and low-income housing facilities, ensuring that their expertise is accessible to all sectors. Their unwavering dedication to fostering continuous improvement and prioritizing client success has firmly established their standing as a reliable partner within the healthcare industry, further enhancing their reputation. As they evolve and adapt to the dynamic healthcare landscape, ServiceTrac remains committed to delivering exceptional value to their clients and the communities they serve.

What is SHP for Skilled Nursing?

Improving the quality of care and boosting referral rates can be more successfully achieved through the use of innovative approaches. The introduction of Value-Based Purchasing (VBP) alongside the recent Patient-Driven Payment Model (PDPM) has made it essential for Skilled Nursing Facilities (SNFs) to have access to timely and actionable performance data. This information is crucial for decreasing readmission rates, improving care quality, demonstrating value to referral partners and payers, effectively managing high-risk residents, and adeptly navigating the intricacies of both PDPM and VBP. SHP for Skilled Nursing offers a comprehensive web-based solution focused on performance enhancement, enabling facilities to proactively manage readmissions, improve functional outcomes, optimize staffing resources, and cultivate strong relationships with referral sources and payers. By leveraging Strategic Healthcare Programs, healthcare organizations, including skilled nursing facilities, home health agencies, hospices, and hospitals, can elevate their quality of care and overall performance through real-time actionable analytics, meaningful benchmarks, and intuitive dashboards. This comprehensive strategy not only enhances patient care but also encourages improved collaboration with referral sources and payers, ultimately leading to a more integrated healthcare system. In doing so, facilities can ensure that they remain competitive and responsive to the changing demands of the healthcare landscape.

Media

Media

Integrations Supported

Careficient AMS
Eldermark

Integrations Supported

Careficient AMS
Eldermark

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceTrac

Date Founded

1996

Company Location

United States

Company Website

servicetrac.com

Company Facts

Organization Name

Strategic Healthcare Programs

Date Founded

1996

Company Location

United States

Company Website

www.shpdata.com

Categories and Features

Assisted Living

Admissions Management
Billing & Invoicing
Building Maintenance
Care Planning
Event / Activities Planning
Incident Management
Marketing / Lead Management
Meal / Nutrition Management
Medical Records
Medication Tracking
New Resident Assessment
Resident Info Management
Scheduling
Staff Management
Work Order Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Assisted Living

Admissions Management
Billing & Invoicing
Building Maintenance
Care Planning
Event / Activities Planning
Incident Management
Marketing / Lead Management
Meal / Nutrition Management
Medical Records
Medication Tracking
New Resident Assessment
Resident Info Management
Scheduling
Staff Management
Work Order Management

Long Term Care

Claims Management
Clinical Care
EHR
Electronic Health Record
For Home Care Providers
For Nursing Homes
Geriatric Care
MDS Review
Patient Records
Staff Scheduling

Nursing Home

Billing & Invoicing
Charting
Electronic Signature
Incident Management
Meal / Nutrition Management
Medication Tracking
Patient Intake
Referral Management
Scheduling

Occupational Therapy

Assessment Management
Billing & Invoicing
Care Plan Management
Insurance Management
Patient Records
Patient Registration
Patient Scheduling
Practice Management
Progress Tracking

Physical Therapy

Activity Monitoring
Appointment Management
Assessments
Billing & Invoicing
Exercise Management
Insurance Management
Multi-Location
Patient Records
Practice Management
Progress Notes
Treatment Plans

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