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What is Servicetrac?

Servicetrac provides service contractors in the cleaning, security, and facilities management sectors with the tools needed to effectively meet their client obligations. By overseeing a variety of functions, including task management, incident reporting, and patrol tracking, as well as evaluating service quality, Servicetrac improves overall performance, reduces expenses and risks, and increases customer satisfaction. Its centralized platform offers users enhanced visibility into field operations and team dynamics, supported by service-level analytics that guide strategic planning and ensure adherence to Service Level Agreements (SLAs). Moreover, Servicetrac enables real-time data capture and instant alerts for important updates, empowering users to make proactive, informed decisions that mitigate risks and maintain superior customer service. The system also facilitates compliance with SLAs and efficient service delivery through mobile audits and inspections conducted at client sites, while consolidating crucial data into a central hub for optimized management. This all-encompassing strategy not only boosts operational effectiveness but also helps contractors foster stronger client relationships, ultimately leading to sustainable business growth. By leveraging technology in this manner, service contractors can navigate challenges more effectively and thrive in a competitive landscape.

What is Facil-IT Software?

Facil-it Software provides a comprehensive, web-based platform designed for Facilities Management that unifies essential operational activities into a single, user-friendly interface accessible from any device with internet connectivity. This powerful and user-centric software adeptly oversees and tracks various types of maintenance work orders, such as on-demand requests, scheduled tasks, and preventive maintenance activities. Users have the flexibility to create custom statuses and adjust workflows, making it easier to monitor work orders at every stage of their lifecycle. By leveraging third-party integrations and advanced email parsing techniques, administrative tasks can be significantly reduced, leading to enhanced communication efficiency. Additionally, users can set up Cubes to closely monitor specific projects and use Smart Buttons for frequently performed actions. Notifications are automatically sent to users concerning specific SLAs, compliance obligations, and other pressing matters to keep everyone informed. Moreover, incorporating an Interactive Voice Response (IVR) system can greatly enhance service verification and quality assurance, contributing to improved operational performance. This software not only optimizes management activities but also ensures that users remain continuously informed about significant updates and changes in their workflow. Ultimately, Facil-it Software transforms Facilities Management into a more streamlined and effective process.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TEAM Software

Date Founded

1989

Company Location

United States

Company Website

teamsoftware.com/software/servicetrac/

Company Facts

Organization Name

Facil-it

Date Founded

2014

Company Location

United States

Company Website

www.facilit.fm/

Categories and Features

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Categories and Features

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

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