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What is Servicetrac?
Servicetrac provides service contractors in the cleaning, security, and facilities management sectors with the tools needed to effectively meet their client obligations. By overseeing a variety of functions, including task management, incident reporting, and patrol tracking, as well as evaluating service quality, Servicetrac improves overall performance, reduces expenses and risks, and increases customer satisfaction. Its centralized platform offers users enhanced visibility into field operations and team dynamics, supported by service-level analytics that guide strategic planning and ensure adherence to Service Level Agreements (SLAs). Moreover, Servicetrac enables real-time data capture and instant alerts for important updates, empowering users to make proactive, informed decisions that mitigate risks and maintain superior customer service. The system also facilitates compliance with SLAs and efficient service delivery through mobile audits and inspections conducted at client sites, while consolidating crucial data into a central hub for optimized management. This all-encompassing strategy not only boosts operational effectiveness but also helps contractors foster stronger client relationships, ultimately leading to sustainable business growth. By leveraging technology in this manner, service contractors can navigate challenges more effectively and thrive in a competitive landscape.
What is ML Work Orders?
Effective management of work orders through specialized software is crucial for the dedicated teams responsible for ensuring seamless operations in facility maintenance. This all-encompassing tool offers all the essentials for managing work orders efficiently and effectively. By facilitating real-time updates on request progress, it significantly enhances communication among team members. With the capability to achieve a work order response time of less than 24 hours, organizations can reduce the labor involved in processing these requests by over 50% in just a few weeks. The software allows for customizable workflows that cater to various work order types, including maintenance and IT issues, tailored to specific challenges or facilities. All system data is centralized in a secure and easily accessible platform compatible with any web-enabled device, ensuring that information is always at hand. Users can effortlessly track labor hours, costs, inventory levels, and purchase expenditures tied to each work order. Additionally, by utilizing QR Codes, equipment can be monitored for quick data retrieval whenever required. An accurate inventory of supplies and parts across facilities is maintained, bolstering operational readiness. Moreover, the ability to set up recurring tasks for detailed cleanings and inspections greatly contributes to preserving asset longevity, ensuring they remain in peak condition for many years. This comprehensive software solution not only enhances operational efficiency but also cultivates a more organized, proactive approach to maintenance management, ultimately driving greater satisfaction among all stakeholders involved.
Integrations Supported
ML Schedules
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TEAM Software
Date Founded
1989
Company Location
United States
Company Website
teamsoftware.com/software/servicetrac/
Company Facts
Organization Name
MasterLibrary.Com
Date Founded
2015
Company Location
United States
Company Website
www.masterlibrary.com
Categories and Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Categories and Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
