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What is Servigistics?

Servigistics focuses on optimizing inventory to ensure that the right parts are accessible in the most effective locations at competitive prices. In today’s market, where consumers demand higher-quality products and exceptional service experiences, enhancing service supply chains has become essential. Servigistics’ goal is to boost customer satisfaction while also increasing profitability. The complexities of material planning involve finding an ideal equilibrium between cost efficiency and availability, along with identifying the best locations and timing for stocking goods. This complex decision-making process necessitates a holistic approach that considers every element and its corresponding stocking points simultaneously. With a strong history of innovation in managing service parts, Servigistics reliably proves its capacity to provide substantial value to businesses. By utilizing their specialized knowledge, companies can improve asset uptime and increase the accessibility of service components, which ultimately contributes to enhanced overall performance. The strategic insights offered by Servigistics empower organizations to navigate the intricacies of inventory management effectively.

What is Dynamics 365 Field Service?

Effectively addressing customer concerns on the initial interaction is crucial for maintaining satisfaction. Dynamics 365 for Field Service significantly improves this experience by ensuring transparent communication throughout the entire support journey whenever assistance is requested. The process begins with acknowledging the customer's service request and smoothly moves to providing details about the assigned technician, including their estimated arrival time, followed by updates after the service is completed, and a final confirmation once the issue has been resolved. By actively anticipating, recognizing, and tackling service-related challenges before they come to the customers' attention, businesses can ensure their operations are both reliable and efficient. Building customer trust and loyalty is achieved by equipping service managers and technicians with vital tools and information, allowing them to resolve issues swiftly. Furthermore, optimizing resource allocation and minimizing costs while facilitating excellent onsite interactions is accomplished by strategically deploying technicians exactly where and when they are needed, which guarantees a smooth service experience. This comprehensive strategy not only boosts customer satisfaction but also fosters operational excellence across various facets of the business, creating a win-win situation for both customers and service providers. Ultimately, a commitment to outstanding service helps in fostering a long-lasting relationship with customers.

Media

Media

Integrations Supported

ALIP
AXtension Content Gate
Accenture Cloud Trade Promotion Management
Acropolis
Affinity Payroll
AgriERP
Array
Atfinity
Azumuta
Deloitte Halo
Dynamics 365 Remote Assist
EasyTerritory
Eviden MDR Service
Microsoft 365
Microsoft Excel
Obzervr
PTC FlexPLM
Resco Inspections+
The Asset Guardian EAM (TAG)
mainsim

Integrations Supported

ALIP
AXtension Content Gate
Accenture Cloud Trade Promotion Management
Acropolis
Affinity Payroll
AgriERP
Array
Atfinity
Azumuta
Deloitte Halo
Dynamics 365 Remote Assist
EasyTerritory
Eviden MDR Service
Microsoft 365
Microsoft Excel
Obzervr
PTC FlexPLM
Resco Inspections+
The Asset Guardian EAM (TAG)
mainsim

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$95 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PTC

Date Founded

1985

Company Location

United States

Company Website

www.ptc.com/en/products/servigistics

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/field-service/overview/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Sales

Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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