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What is Sideline?

Create a specific work phone number, organize your contacts efficiently, and enhance your business presence with the advanced texting features provided by Sideline Pro. This service guarantees that your professional communications—calls, messages, and voicemails—are all routed through a distinct number, protecting your personal line from disruptions. Be promptly notified when clients get in touch, automate your responses, and expertly manage each correspondence. Research indicates that a significant 90% of consumers favor texting over phone calls when interacting with businesses, and Sideline ensures you have all the tools needed for effective communication. Obtain a dedicated line for voice calls, text messages, voicemails, and more, while keeping a clear distinction between your work and personal contacts, all easily manageable from one device. In the event that you miss a call, the system sends an instant text to the customer, allowing you to establish contact before they seek other options. Take advantage of bulk messaging capabilities to initiate text marketing campaigns, promotional offers, or special deals. Furthermore, you can set up text reminders through your work calendar to reduce the likelihood of missing appointments and meetings, thereby boosting your operational effectiveness. By implementing these techniques, you not only enhance customer interaction but also cultivate deeper connections with your audience, ultimately leading to increased business success. Embracing these strategies will position your business to thrive in a competitive environment.

What is OmniPCX Enterprise Communication Server?

In the current digital era, businesses are focused on boosting their competitive edge while offering employees the flexibility of hybrid work setups. A key element in this strategy is effective corporate communication, which is essential for promoting teamwork and improving customer service. The OmniPCX Enterprise Communication Server Purple (OXE Purple) facilitates effortless communication with both your staff and clients, regardless of where you are situated. With OXE Purple, every interaction can evolve into a significant relationship by embedding communication features directly into your business applications. To maintain seamless operations, the platform is equipped with secure, high-availability technology that ensures business continuity. By leveraging a hybrid cloud infrastructure, organizations can modernize their communication systems incrementally. This means not only can you communicate with your teams and clients from virtually anywhere, but you can also cut costs by integrating communication solutions into your private cloud environment, which takes advantage of virtualization and offers extensive scalability for easier maintenance across various locations. In addition, the platform presents robust call management features, such as group calls, line supervision, and advanced call filtering, which further enhance operational efficiency. Collectively, these capabilities contribute to cultivating a more adaptable and responsive business atmosphere, ultimately leading to improved outcomes and stronger relationships.

Media

Media

Integrations Supported

ALE Connect
Alcatel-Lucent Rainbow
OmniPCX RECORD Suite
Rambox

Integrations Supported

ALE Connect
Alcatel-Lucent Rainbow
OmniPCX RECORD Suite
Rambox

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sideline

Date Founded

2006

Company Location

United States

Company Website

www.Sideline.com

Company Facts

Organization Name

Alcatel-Lucent

Date Founded

2014

Company Location

France

Company Website

www.al-enterprise.com/en/products/platforms/omnipcx-enterprise-communication-server

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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