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What is Simplr?

Navigating the right level of customer support has grown more challenging over time. Simplr presents a dynamic solution where you are billed only for the support services you actually use, avoiding the pitfalls of estimated needs. Our customer service is available 24/7 and can swiftly adapt to your requirements, effectively replicating the performance of your most skilled agents. With a flexible outsourcing model, you only pay for successful interactions, thereby removing expenses tied to downtime or inefficiency. Experience round-the-clock support that can shift in response to your demands in an instant. Our team comprises exceptional individuals who surpass the typical standards of contact center staff. By leveraging advanced technology, we capture the best qualities of your top performers to ensure that each customer inquiry is handled with the utmost care. Additionally, we benefit from the backing of Asurion, the leading provider of technology protection and support worldwide, which guarantees Simplr enjoys strong financial backing, superior data security, and extensive enterprise-level customer service capabilities. Simplr empowers you to refine your customer support approach, allowing you to concentrate on providing an outstanding experience for your clients while ensuring that every interaction is optimized. Ultimately, our unique model not only enhances efficiency but also fosters customer satisfaction, creating a win-win scenario for both your business and your customers.

What is Cloud Customer Certification Lab?

The Cloud Customer Certification Lab (Cloud CCL) functions as a versatile online testing environment that effectively replicates your actual networks, configurations, topologies, and traffic flows. Employing Cloud CCL allows you to lower expenses and mitigate the risks tied to testing new business services, features, upgrades, and changes before deploying them in your operational network. This platform enables the swift creation of a virtual version of your production network in a cloud environment. It can accurately simulate physical networks consisting of virtual devices and testing tools running on the Junos OS. By utilizing Cloud CCL, you can optimize your testing procedures with minimal financial commitment, as it serves as a digital alternative to the conventional physical CCL. While we recommend utilizing Cloud CCL for functional and control plane assessments, the physical CCL remains a better option for testing solutions geared towards specific use cases in larger settings. Furthermore, Cloud CCL integrates seamlessly with our vMX Virtual Router, vSRX Virtual Firewall, Junos Space, Juniper Secure Analytics, and a range of prominent third-party traffic generation tools, providing a holistic approach to your testing requirements. Ultimately, incorporating Cloud CCL into your workflows can significantly boost your testing efficiency and enhance the overall performance of your network services, paving the way for faster innovation. This improved capability can also lead to better alignment with business objectives.

Media

Media

Integrations Supported

ARIA SDS Packet Intelligence
Ansible
CYBERShark
Jenkins
Junos Space Network Management
ShipBob
vSRX Virtual Firewall

Integrations Supported

ARIA SDS Packet Intelligence
Ansible
CYBERShark
Jenkins
Junos Space Network Management
ShipBob
vSRX Virtual Firewall

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Asurion

Date Founded

1994

Company Location

United States

Company Website

www.simplr.ai/

Company Facts

Organization Name

Juniper Networks

Date Founded

1996

Company Location

United States

Company Website

www.juniper.net/us/en/products-services/network-management/cloud-customer-certification-lab/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

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