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What is SmartCompany?

Studies show that over 70% of CRM implementations fail mainly due to a lack of user engagement. This problem often stems from organizations overcomplicating their CRM strategies, frequently opting for expensive solutions filled with superfluous features. Such choices lead to an excessive focus on complex modifications, which only serve to make the systems more convoluted. As a result, users find themselves disengaged and confused, culminating in underutilized CRM platforms and wasted investments. At SmartCompany, we advocate for a focus on simplicity. Our solution incorporates attractive, intuitive interfaces paired with just the right level of customization to ensure flexibility without overwhelming users. Designed to be a seamless plug-and-play system, it is both quick to learn and enjoyable to use. Additionally, it offers ample functionality that delivers value right from the start, enabling users to begin using the system effectively from the moment of installation. By emphasizing user-friendliness, we seek to improve user satisfaction and boost adoption rates, ultimately leading to more successful CRM outcomes.

What is Pendo?

Pendo serves as a platform dedicated to enhancing product experiences, enabling software product managers to create offerings that resonate with users. It empowers product teams to explore critical inquiries like "Which features are most popular among customers?" and "Are there any features that users tend to ignore?" Additionally, it helps identify which elements bring joy and which ones lead to frustration or confusion. With these valuable insights, teams can effortlessly implement in-app messages, guides, and walkthroughs without any coding knowledge required, ultimately ensuring users maximize their experience with the products. By utilizing Pendo, you can swiftly pinpoint both the features and processes that elicit positive and negative reactions from users. Furthermore, the platform facilitates guiding users through challenging aspects while promoting the adoption of features that transform them into enthusiastic advocates for your product. This comprehensive approach not only enhances user engagement but also fosters a deeper connection between the product and its audience.

Media

Media

Integrations Supported

APISCRAPY
Breadcrumbs.io
CorralData
Echoes
Igloo
Iteratively
Kleene
Looker
Microsoft Teams
Mozart Data
Octane11
Optimizely One
Reptrics
Rippling
Savant
Skalin
Unbird
Viable
Voxpopme
Zendesk Guide

Integrations Supported

APISCRAPY
Breadcrumbs.io
CorralData
Echoes
Igloo
Iteratively
Kleene
Looker
Microsoft Teams
Mozart Data
Octane11
Optimizely One
Reptrics
Rippling
Savant
Skalin
Unbird
Viable
Voxpopme
Zendesk Guide

API Availability

Has API

API Availability

Has API

Pricing Information

$30 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SmartCompany

Date Founded

2000

Company Location

United States

Company Website

www.smartcompany.net

Company Facts

Organization Name

Pendo

Date Founded

2014

Company Location

United States

Company Website

www.pendo.io

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Mobile App Analytics

A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Revenue Tracking
Uninstall Tracking

Onboarding

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

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