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What is SmileID?

SmileID is pioneering a new standard in facial biometric technology with its innovative approach to remote identity verification via facial recognition. This solution not only adheres to rigorous KYC and AML regulations but also guarantees a smooth user experience. Its distinctive interface is versatile, functioning seamlessly across multiple platforms such as mobile devices, desktops, tablets, and digital kiosks in physical branches, thereby offering an omnichannel experience for users. Additionally, our extensive API toolkit is tailored to enhance customer interactions across various sectors, ensuring that businesses can optimize their operations effectively. By incorporating services like Video Identification, Advanced and Qualified Electronic Signatures, and Facial Biometric Authentication, we are transforming the way businesses engage with their clientele. The latest eKYC innovations, powered by Artificial Intelligence and Machine Learning, enable organizations in fields such as banking, insurance, and investment services to embark on meaningful digital transformations. This streamlining of digital customer onboarding not only helps in cutting costs but also delivers a unique user experience that encourages growth and fosters customer loyalty. It is crucial for businesses to adopt these technological advancements in order to maintain a competitive edge in the swiftly changing digital environment, as those that do will likely find themselves at the forefront of their industries.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Genesys Cloud CX

Integrations Supported

Genesys Cloud CX

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Electronic Identification

Company Location

Spain

Company Website

www.electronicid.eu/en/solutions/smileid

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Categories and Features

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