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What is Snap XMP?

Snap XMP is an innovative platform that prioritizes security and collaboration for conducting surveys across various formats, including online, mobile, and paper. It surpasses traditional survey methods by providing advanced, customizable features that ensure a tailored experience for every participant. Users can create, share, and analyze questionnaires in several languages, accommodating scripts that read from right to left or involve character-based formats, and they can export these surveys effortlessly for translation. The platform offers extensive flexibility to customize surveys, resulting in polished, professional questionnaires that reflect the branding of your organization. Moreover, you have the ability to personalize surveys and automatically refresh participant records, allowing for seamless integration of stored respondent information throughout the survey process, which enhances the overall experience. This leads to an efficient and engaging survey journey for both the surveyor and participants, whether they are responding online, on paper, or via mobile devices. With Snap XMP, you can significantly transform the methods through which you collect valuable insights and feedback, making the entire process more streamlined and effective. Ultimately, Snap XMP empowers organizations to enhance their data collection strategies like never before.

What is Customer.guru?

Conventional satisfaction surveys typically achieve a meager response rate of just 3% to 5% from customers. In contrast, our platform boasts significantly higher engagement rates, often between 40% and 60%. This exceptional performance is largely due to our effective follow-up strategies and a survey design that prioritizes both efficiency and user experience. We handle the optimization process on your behalf, making the feedback collection effortless. Moreover, our automated reports facilitate in-depth exploration of your data, enabling you to assess customer satisfaction across various dimensions, including the products purchased, the timing of initial purchases (such as during the holiday season or Black Friday), total order quantities, and geographic locations. The Net Promoter Score, a crucial metric for gauging customer loyalty that gained recognition in the Harvard Business Review in 2003, is now embraced by over two-thirds of Fortune 1000 companies. By simply uploading customer emails or establishing automated survey schedules, you can monitor the NPS for distinct customer segments over time. Additionally, you can utilize your insights by connecting with over 1,000 applications available on Customer.guru, broadening your opportunities for customer engagement and satisfaction evaluation. This thorough feedback approach not only strengthens customer relationships but also propels business growth as you make informed decisions based on comprehensive data analysis. Ultimately, harnessing these insights can lead to enhanced customer loyalty and increased profitability.

Media

Media

Integrations Supported

Easyflow
Integry
Wufoo
Zapier

Integrations Supported

Easyflow
Integry
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Snap Surveys

Date Founded

1981

Company Location

United Kingdom

Company Website

www.snapsurveys.com

Company Facts

Organization Name

Customer.guru

Date Founded

2016

Company Location

Czech Republic

Company Website

customer.guru

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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