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What is Soft1 Cloud CRM?

Soft1 Cloud CRM Series 5 is an all-encompassing software-as-a-service platform crafted to assist businesses in strengthening customer relationships, delivering outstanding service, increasing sales, and encouraging further expansion. This cutting-edge CRM solution provides organizations with essential tools to gain a better understanding of precise customer data and analyze client behaviors more effectively. Featuring real-time functionality, Soft1 CRM Series 5 empowers team members to cultivate existing relationships and capitalize on new sales prospects from any mobile device, regardless of their location. Leveraging the robust Microsoft Windows Azure infrastructure, this system allows businesses to reduce operational costs while enabling sales personnel to achieve greater success, equipping managers with valuable insights, and ensuring that customers receive exemplary service. By centralizing customer information into a unified platform, businesses can efficiently navigate every phase of the customer journey, encompassing marketing, sales, support, and service, thereby boosting overall customer satisfaction. This comprehensive strategy not only enhances operational efficiency but also promotes a more interconnected and agile business atmosphere, ultimately paving the way for sustained growth and success.

What is Sitel Group EXP+?

Enhance the delivery of all-encompassing customer experience (CX) services while improving efficiency, effectiveness, and satisfaction through EXP+™, the innovative enterprise experience platform created by Sitel Group®. This platform empowers team members to engage in meaningful conversations with customers, resolve their inquiries adeptly, and boost sales figures. Our advanced digital solutions and technology ecosystem enrich both customer and employee experiences, fostering a seamless interaction. By tapping into the capabilities to collect, connect, and analyze data and insights—frequently in real-time—you can significantly elevate both quality and performance. Moreover, operational costs can be minimized through the automation of repetitive, low-value tasks that drain resources. Investing in your workforce is crucial for nurturing a more motivated team that excels in delivering outstanding customer experiences. With EXP+, your employees receive the essential tools and training needed to elevate your brand, leveraging award-winning CX learning services, resources, and technologies that propel success. Ultimately, the synergy of these solutions enables your organization to not only fulfill but surpass the expectations of customers and employees alike, ensuring a thriving environment for all stakeholders involved. This commitment to excellence is what sets your business apart in a competitive landscape.

Media

Media

Integrations Supported

Microsoft Azure

Integrations Supported

Microsoft Azure

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SoftOne

Date Founded

2002

Company Location

Greece

Company Website

www.soft1.eu/cloud-crm/

Company Facts

Organization Name

Sitel Group

Date Founded

1985

Company Location

United States

Company Website

www.sitel.com/exp-plus-platform/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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