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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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What is SonicView?
Introducing an innovative and adaptable call recording system that aims to transform the operations of your contact center. Effective progress relies on accurate measurement, and this platform empowers managers to effortlessly access, replay, assess, and supervise calls, granting them valuable insights into daily workflows and employee interactions with clients. By delving into successful communication exchanges, organizations can effectively identify and rectify any areas needing improvement! Elevate your quality assurance practices through sampling, evaluating, and analyzing calls. With SonicView, you can closely examine your agents' conversations, making it easier to build a robust Quality Control framework. Furthermore, our software enables the assessment of individual calls, which is crucial for the continuous training and evaluation of your workforce. Ensure compliance with PCI standards by pausing recordings during sensitive information exchanges, eliminating specific portions that include confidential data, or marking particular recordings as sensitive to restrict access. This thorough strategy not only protects customer information but also nurtures a culture of accountability and ongoing enhancement within your organization, ultimately leading to increased customer satisfaction. By continuously refining your processes, you can create a more effective and responsive contact center environment.
What is Clever Compliance?
CE Check has undergone a rebranding and is now known as Clever Compliance, offering a more advanced platform designed to manage global product compliance with greater efficiency. This revamped system not only streamlines internal compliance responsibilities but also fosters collaboration among various departments within organizations. Since its transformation in April 2020 into a full-fledged global compliance tool, the previous CE marking software has been discontinued for new users. The CE marking itself is an essential safety indicator for certain products marketed in the EU/EEA, and acquiring this mark is often a legal requirement for those products. To affix the CE marking to your product, one must navigate and successfully complete the CE certification process. Currently, Clever Compliance accommodates the majority of CE marking directives, in addition to several significant non-CE directives, while the platform continues to undergo enhancements with new directives, features, and services to adapt to the changing landscape of compliance requirements. Consequently, users can anticipate a stronger and more adaptable compliance management solution as they move forward with Clever Compliance. This evolution reflects the company's commitment to staying ahead in the rapidly changing world of product compliance.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$4000.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
$50 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Provana
Date Founded
2011
Company Location
United States
Company Website
www.provana.com/sonicview-call-recording
Company Facts
Organization Name
Clever Compliance
Date Founded
2016
Company Location
Sweden
Company Website
clevercompliance.io
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Categories and Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation