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What is Splashtop Business Access?

Accessing computers remotely has become both easy and secure for individuals and teams alike. Now, you can retrieve all your business data and applications from virtually any location, at any time, using any device. Key Features and Advantages * Extensive Device Compatibility – You can remotely connect to your Mac or Windows computer from various devices, including Mac, Windows, or iOS. * Effortless Setup - Just sign up and install the application on your devices to get started! * User-Friendly Interface - The intuitive gestures and menu design provide a seamless experience, including support for multiple display devices. * Exceptional Performance - Utilizing patented streaming technology, it delivers high-quality 3D graphics, HD video, and synchronized audio for a captivating user experience. * Connect from Anywhere – Advanced optimization techniques ensure reliable connections, even when operating over lower bandwidths such as 3G or 4G. * Robust Security - With SSL and AES256-bit encryption support, you can be confident that your sessions remain secure. In today’s digital world, having reliable remote access not only enhances productivity but also ensures that you can work efficiently from any location.

What is Im OnCall?

I'm OnCall is a cost-effective and reliable online help desk solution that allows businesses to assist their clients remotely via the Internet. This platform enables you to provide outstanding live chat support to your customers in mere minutes. It features unique private URLs that can be seamlessly integrated into your website, making it easy to add a Live-Chat button for customer engagement. When clients want to chat with a support agent, they can initiate the conversation without any hassle. Each support representative can oversee up to 10 chat sessions at once, which proves valuable during busy times. Additionally, I'm OnCall allows a temporary connection to a customer's device without needing any prior software installation. This function enables you to quickly and effectively diagnose and resolve technical and IT concerns by remotely accessing their systems. Your support staff can connect from anywhere around the globe, which not only cuts down on travel costs but also saves precious time while delivering prompt assistance to your clients. By utilizing I'm OnCall, you can significantly improve your customer service while also optimizing your support procedures, making it a valuable asset for any business. The platform ultimately empowers teams to offer a more responsive and efficient support experience.

Media

Media

Integrations Supported

Active Directory
Datto RMM
Freshdesk
Freshservice
Indent
NinjaOne
Password Boss
ServiceNow
Spiceworks Network Monitor
SuperOps

Integrations Supported

Active Directory
Datto RMM
Freshdesk
Freshservice
Indent
NinjaOne
Password Boss
ServiceNow
Spiceworks Network Monitor
SuperOps

API Availability

Has API

API Availability

Has API

Pricing Information

$60.00/year/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/business

Company Facts

Organization Name

01 Communique

Company Website

www.01com.com/imoncall-remote-help-desk/

Categories and Features

File Sharing

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

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