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What is Splunk IT Service Intelligence?

Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.

What is Causelink?

The intuitive interface fosters instant interaction, negating the requirement for lengthy training sessions or intricate guides. By utilizing a straightforward drag and drop mechanism, you can efficiently design a product that remains accessible to everyone. It systematically organizes crucial components such as evidence, problem descriptions, actions executed, notes, attachments, and event summaries. Causelink acts not just as a documentation tool but also as a powerful resource for facilitation. The chart is essential for the investigation team, offering a centralized hub for all contributions and clarifying how each member's input contributes to the overall context. Team members can use the chart to share insights with one another, promoting a richer understanding of the root causes and their relationships. Additionally, they can visualize how their suggested solutions could help prevent future occurrences. After concluding the investigation, findings can be easily exported and shared with stakeholders. By implementing Causelink, you can drastically reduce the time allocated to investigations while improving the overall quality of the outcomes. Ultimately, it simplifies the entire procedure, enhancing both collaboration and efficiency in the process, which benefits the entire team.

Media

Media

Integrations Supported

Active Directory
BlueCat Gateway
CloudFabrix
Cyberint Argos Platform
Enablon
Evolven
IBM Maximo Application Suite
Microsoft Word
SAP Cloud Platform
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

Integrations Supported

Active Directory
BlueCat Gateway
CloudFabrix
Cyberint Argos Platform
Enablon
Evolven
IBM Maximo Application Suite
Microsoft Word
SAP Cloud Platform
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$384 per user per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Splunk

Date Founded

2003

Company Location

United States

Company Website

www.splunk.com/en_us/software/it-service-intelligence.html

Company Facts

Organization Name

Sologic

Date Founded

2012

Company Location

United States

Company Website

www.causelink.com

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Categories and Features

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