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What is Splunk IT Service Intelligence?

Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.

What is EasyRCA?

Utilize the EasyRCA root cause analysis tool to seamlessly integrate best-practice RCA methodologies throughout your organization, empowering facilities to adopt these strategies with ease while gaining valuable insights. With just a single click, you can generate tailored reports that provide analyses and insights specifically aligned with your distinct needs and preferences. Gain a holistic perspective of every RCA conducted across your entire company and explore your RCA Library to discover particular insights. Reduce the challenges faced by analysts with the only RCA solution that features FLOC and serial number synchronization with top CMMS systems in the industry. Moreover, the tool includes a calculator that estimates the potential annual cost savings your organization could achieve by employing EasyRCA. In addition, it assesses the increased volume of RCAs your organization can produce through the utilization of EasyRCA, thereby boosting overall operational efficiency and effectiveness. This comprehensive approach not only streamlines the RCA process but also contributes to a culture of continuous improvement within your organization.

Media

Media

Integrations Supported

BlueCat Gateway
CloudFabrix
Cyberint Argos Platform
Evolven
Microsoft Power BI
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

Integrations Supported

BlueCat Gateway
CloudFabrix
Cyberint Argos Platform
Evolven
Microsoft Power BI
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Splunk

Date Founded

2003

Company Location

United States

Company Website

www.splunk.com/en_us/software/it-service-intelligence.html

Company Facts

Organization Name

EasyRCA

Company Website

easyrca.com

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Categories and Features

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

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