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What is Splunk IT Service Intelligence?

Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.

What is MediaLab Intelligent Quality Engine (IQE)?

MediaLab's Intelligent Quality Engine (IQE) solution is engineered to provide efficient automation for managing non-conforming events in laboratories. By eliminating reliance on traditional paper-based manual investigations and corrective and preventive action (CAPA) procedures, IQE not only reduces costs but also enhances your quality improvement initiatives. This innovative system ensures compliance with corrective and preventive action standards recognized by organizations such as CAP, the Joint Commission, ISO, and various other accreditation entities. As a result, you will experience a more efficient and streamlined process that aids in meeting regulatory requirements. Begin by utilizing our pre-designed online form templates or take the opportunity to customize your own. Empower your employees to report issues as soon as they arise, and MediaLab will efficiently guide your event through every stage of the management lifecycle, including initial reporting, risk assessment, resolution, and evaluations of change effectiveness. Additionally, your existing processes and forms will integrate seamlessly with IQE, enhancing your laboratory's operational efficiency and compliance efforts. Ultimately, adopting IQE leads to a more proactive approach to quality management.

Media

Media

Integrations Supported

BlueCat Gateway
CloudFabrix
Cyberint Argos Platform
Evolven
MediaLab Document Control
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

Integrations Supported

BlueCat Gateway
CloudFabrix
Cyberint Argos Platform
Evolven
MediaLab Document Control
SAP Store
Splunk User Behavior Analytics
The Galileo Suite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Splunk

Date Founded

2003

Company Location

United States

Company Website

www.splunk.com/en_us/software/it-service-intelligence.html

Company Facts

Organization Name

MediaLab

Date Founded

1995

Company Location

United States

Company Website

www.medialab.com/iqe-for-laboratories

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Categories and Features

CAPA

Audit Management
CAPA Planning
Change Management
Complaint Management
Incident Management
Nonconformance Tracking
Quality Control
Risk Management
Root Cause Analysis
Training Management

LIMS

Audit Trail
Certificates of Analysis
Data Import / Export
Electronic Laboratory Notebook
Inventory Management
Lab Instrument Interface
Reporting & Statistics
Sample Tracking
Specification Management
Workflow Management

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