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What is Splunk IT Service Intelligence?

Protect business service-level agreements by employing dashboards that facilitate the observation of service health, alert troubleshooting, and root cause analysis. Improve mean time to resolution (MTTR) with real-time event correlation, automated incident prioritization, and smooth integrations with IT service management (ITSM) and orchestration tools. Utilize sophisticated analytics, such as anomaly detection, adaptive thresholding, and predictive health scoring, to monitor key performance indicators (KPIs) and proactively prevent potential issues up to 30 minutes in advance. Monitor performance in relation to business operations through pre-built dashboards that not only illustrate service health but also create visual connections to their foundational infrastructure. Conduct side-by-side evaluations of various services while associating metrics over time to effectively identify root causes. Harness machine learning algorithms paired with historical service health data to accurately predict future incidents. Implement adaptive thresholding and anomaly detection methods that automatically adjust rules based on previously recorded behaviors, ensuring alerts remain pertinent and prompt. This ongoing monitoring and adjustment of thresholds can greatly enhance operational efficiency. Moreover, fostering a culture of continuous improvement will allow teams to respond swiftly to emerging challenges and drive better overall service delivery.

What is Opster?

Opster's AutoOps platform enhances mapping, stabilizes operational processes, and boosts resource efficiency, leading to lower hardware expenses and improved performance metrics. Merely having orchestration, management features, and ticket-based support falls short of what is required. AutoOps delivers comprehensive real-time assistance to meet all operational needs. It is capable of diagnosing issues across the entire scope of Elasticsearch operations. The platform not only offers accurate root cause analysis but also assists in resolving identified problems effectively. Advanced optimizations, such as shard rebalancing and the ability to block resource-heavy searches, can be executed by AutoOps. Furthermore, it optimizes templates, ensuring that your cluster maintains its highest performance levels and resilience. Ultimately, Opster's AutoOps platform empowers clients to significantly minimize the hardware necessary for their deployments through its advanced optimization techniques. This holistic approach not only enhances operational efficiency but also sets a new standard for resource management in the industry.

Media

Media

Integrations Supported

BlueCat Gateway
CloudFabrix
Cyberint Argos Platform
Elasticsearch
Evolven
Grafana
Kibana
Microsoft Teams
OpenSearch
Opsgenie
PagerDuty
SAP Store
Slack
Splunk User Behavior Analytics
The Galileo Suite

Integrations Supported

BlueCat Gateway
CloudFabrix
Cyberint Argos Platform
Elasticsearch
Evolven
Grafana
Kibana
Microsoft Teams
OpenSearch
Opsgenie
PagerDuty
SAP Store
Slack
Splunk User Behavior Analytics
The Galileo Suite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$2.2 per GB per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Splunk

Date Founded

2003

Company Location

United States

Company Website

www.splunk.com/en_us/software/it-service-intelligence.html

Company Facts

Organization Name

Opster

Date Founded

2019

Company Location

Israel

Company Website

opster.com

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Categories and Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

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