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What is Starling Work Instructions?

Effortlessly optimize your training and work instructions. Are you feeling drained by repetitive administrative tasks and data entry? Our intuitive digital work instructions and training software enables you to manage training in real-time while streamlining ISO compliance. Automatically inform relevant team members of updates through integrated notifications, ensuring that your documents are always up-to-date and easily accessible across various devices. By synchronizing your training with work instructions, you promote uniformity within your organization. Starling is designed to be user-friendly and clear, minimizing distractions to keep your team focused on their responsibilities. You can use a tablet or mobile device to create work instructions as you proceed, and easily add videos and images directly into Starling. Improve and standardize your processes with Starling’s change request and document review features, allowing efficient knowledge capture and sharing throughout your organization. This innovative solution not only empowers your team but also drives unprecedented efficiency, ultimately transforming your work environment. With Starling, the future of streamlined training is at your fingertips.

What is PTC SKD?

Companies that focus on service often encounter chaos and inefficiency when it comes to diagnosing issues, resulting in unnecessary visits from technicians, an overabundance of part returns, and a high rate of "no fault found" incidents. The PTC Service Knowledge and Diagnostics solution presents an advanced method by utilizing connected interactive diagnostics that automate problem identification and support remote diagnostics for smart, connected products (SCP) through a comprehensive knowledge base. Keeping up with PTC's latest advancements will provide insights into their groundbreaking releases and the forward-looking strategy for Service Knowledge and Diagnostics (SKD). In the automotive industry, adopting PTC's solutions has led to a remarkable reduction in service calls and dispatch needs, surpassing 20 percent. In addition, the time taken to resolve issues has significantly decreased, with improvements ranging from 20 to 75 percent, while also allowing for the rapid distribution of innovative solutions among teams. Furthermore, there has been a 40 percent reduction in diagnostic steps per call, which in turn has lowered service and warranty expenses, greatly improving equipment uptime. The ongoing enhancements brought about by PTC's diagnostic tools highlight their profound influence on optimizing service delivery and operational efficiency. This transformation not only benefits companies but also enhances customer satisfaction and trust in service reliability.

Media

Media

Integrations Supported

Amazon Web Services (AWS)

Integrations Supported

Amazon Web Services (AWS)

API Availability

Has API

API Availability

Has API

Pricing Information

$41.04 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Starling

Date Founded

2016

Company Location

United Kingdom

Company Website

starlingsolutions.co.uk

Company Facts

Organization Name

PTC

Date Founded

1984

Company Location

United States

Company Website

www.ptc.com/en/products/service-knowledge-diagnostics

Categories and Features

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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