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Ratings and Reviews 2 Ratings
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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ProShopProShop is an innovative, cloud-based management system that seamlessly integrates ERP and MES functionalities, specifically tailored for manufacturing firms operating in regulated industries. Developed right on the shop floor, ProShop stands out as a unique solution unlike any other available today. It excels in managing intricate manufacturing settings more effectively than competing products, offering unparalleled visibility into all facets of your manufacturing operations. Often referred to as a Digital Manufacturing Ecosystem, ProShop operates entirely paperlessly and merges the capabilities of ERP, MES, and QMS with various other software solutions. This comprehensive system is ideal for machine shops, fabricators, job shops, contract manufacturers, and other organizations in regulated fields that require stringent process management and demand precise, timely data to facilitate the most lucrative decision-making. By adopting ProShop, businesses can significantly enhance their operational efficiency and competitiveness in the market.
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ONGAA CAMONGAA CAM has been specifically developed for WOOD CNC machining by leading companies such as HOMAG, BIESSE, and HOLZHER. This innovative solution enables users to generate programs directly within SOLIDWORKS, allowing for the design and implementation of toolpaths without the need for conversions or DXF files. The output files produced by ONGAA CAM adhere to essential industry standards, including MPR, BPP, CIX, NCHOPS, and TPACAD, eliminating the need for any manual adjustments. Additionally, there are no extra software fees associated with its use. To get started, simply open SOLIDWORKS and select a component that you wish to process with ONGAA CAM; you can either begin programming manually or utilize the wizard for assistance. After generating the program, you can easily transfer it to your CNC machine and execute the part program seamlessly. This streamlined process enhances efficiency in CNC machining tasks.
What is Sturdy?
Rather than wading through endless Gong recordings, sifting through numerous support tickets, or spending too much time maneuvering around your CRM, Sturdy provides you with crucial information in just seconds. While traditional summaries are useful, Sturdy’s AI enhances them by offering real-time insights into emerging trends and key aspects worth monitoring. This means that you can easily outline your next actions without the need for an impromptu Zoom call filled with uncertainty. The eagerly awaited summaries are now at your fingertips, allowing you to quickly pinpoint accounts that could be at risk of cancellation and grasp the underlying causes. Armed with this valuable information, you can engage in discussions that not only save accounts but also spark renewal negotiations, positioning you as the key player in the process. Sturdy empowers you to explore every customer interaction in depth, revealing comprehensive insights into various processes, products, services, and much more, ensuring you remain well-informed and prepared to take action. This revolutionary method reshapes the way you handle customer relationships, converting data into practical strategies that foster success and build long-term commitments. Ultimately, Sturdy not only streamlines operations but also enhances your ability to create meaningful connections with your customers.
What is HubSpot Service Hub?
Software designed to enhance the efficiency and organization of customer service can significantly impact your business. Service Hub enables you to elevate your customer service capabilities instantly, as it encompasses all the tools necessary to impress customers on a grand scale. By utilizing Service Hub™, you can ensure that each customer has a remarkable interaction with your brand, which in turn encourages them to share their positive experiences with others. This strategy fosters the development of a dedicated customer base that consistently supports your enterprise. It is essential to deliver structured customer service that offers thorough and effective solutions, as customers primarily seek assistance rather than being concerned with the internal workings of your company. When your teams lack connectivity, it can lead to misunderstandings and frustration for customers. Service Hub™ helps to eliminate these issues by facilitating a smooth customer journey. With the integrated Conversations inbox, you can consolidate all your communication channels, such as email, forms, live chat, and social media platforms like Facebook Messenger, into one cohesive system. This comprehensive approach not only streamlines communication but also empowers your team to respond to customer inquiries more effectively and promptly.
Integrations Supported
HubSpot CRM
HubSpot Customer Platform
Salesforce
Slack
Zoom
Aysling
Brainfish
Databox
Dialpad Ai Meetings
Feedbackly
Integrations Supported
HubSpot CRM
HubSpot Customer Platform
Salesforce
Slack
Zoom
Aysling
Brainfish
Databox
Dialpad Ai Meetings
Feedbackly
API Availability
Has API
API Availability
Has API
Pricing Information
$497 per month
Free Trial Offered?
Free Version
Pricing Information
$50 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sturdy
Date Founded
2020
Company Location
United States
Company Website
www.sturdy.ai/
Company Facts
Organization Name
HubSpot
Date Founded
2006
Company Location
United States
Company Website
www.hubspot.com
Categories and Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking