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What is Summit Service System?

The Summit Service System is specifically crafted to empower you in managing your operations, improving customer service, and optimizing job management, whether you are addressing scheduled services or urgent requests. This system supports your business growth by implementing automatic scheduling for future services and sending reminders for repeat clients. Each task can have its service frequency tailored to fit your needs, while technicians can access a wealth of information, including detailed schematics, site images, and inventory management for parts. The platform also features options for flat-rate pricing alongside robust invoicing capabilities. With its Summit dispatch interface, you can proficiently oversee workflows, manage technicians' schedules, and prioritize jobs according to urgency and service dates. Additionally, auxiliary information screens allow for thorough tracking of site tank details, laboratory samples, manifests, and waste disposal records. Handling customer reimbursements for grease and bio-fuel collectors is streamlined and efficient as well. After completing a job, converting work orders into payments and invoices is a quick and straightforward process, ensuring a smooth transition from service delivery to billing. This cohesive strategy not only simplifies operational tasks but also significantly boosts the overall effectiveness of customer relationship management, ultimately leading to a more organized and productive business environment.

What is Rossware?

Transform your business processes with an all-encompassing Windows-based solution that simplifies job and customer management, tracks your team's time and resources, and evaluates your business performance. Say goodbye to disorganized sticky notes; our software expertly manages input, tracking, messaging, and processing for all incoming calls, converting them effortlessly into scheduled tasks. You can effectively oversee customer relationships, monitor active jobs, and retrieve both job statuses and customer histories with ease. The tailored map of your service region enables you to visualize the locations and timing of each assignment, with technician routes presented in a straightforward, color-coded format. Moreover, our planner view mimics a calendar layout, providing a user-friendly summary of your technicians' daily itineraries. You can also maintain your preferred inventory levels, keep an eye on stocked materials, and manage specialized items, ensuring that custom order parts are always on hand for particular tasks. This comprehensive approach not only streamlines your operations but also enhances your team's productivity and service quality. With all these features, your business is poised for growth and success in an increasingly competitive market.

Media

Media

Integrations Supported

ServiceBench

Integrations Supported

ServiceBench

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$150 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ritam Technologies

Date Founded

1981

Company Location

United States

Company Website

www.ritam.com/serviceprogram

Company Facts

Organization Name

Rossware

Company Location

United States

Company Website

www.rossware.com

Categories and Features

Equipment Rental

Asset Tracking
Barcoding
Billing and Invoicing
Customer Management
Inventory Management
Maintenance Management
Order Management
Reservations Management
Utilization Reporting

Categories and Features

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