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Ratings and Reviews 0 Ratings
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What is Support Robotics?
Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.
What is CommView?
CommView serves as a sophisticated tool for monitoring and analyzing networks, specifically designed for LAN administrators, security professionals, network developers, and even everyday users who desire a detailed overview of activities occurring within a computer or local area network. This robust application is equipped with a variety of user-friendly features that combine high performance with exceptional ease of use, making it a standout choice in the field. By capturing every packet that moves through the network, it provides vital information such as comprehensive lists of network packets and connections, crucial statistics, and visual representations of protocol distribution. Users have the ability to analyze, save, filter, import, and export these packets while also delving into protocol decodes at the most basic level, supporting analysis of over 100 distinct protocols. With this extensive data at their fingertips, users can effectively pinpoint network issues and troubleshoot both software and hardware problems with precision. The recently released CommView version 7.0 has further augmented its functionality by introducing the capability to decrypt SSL/TLS traffic in real-time, which serves to enhance security measures for monitoring network communications. This significant upgrade not only represents a leap forward in network analysis technology but also positions CommView as an essential resource for users committed to upholding strong network security practices. As technology evolves, having such a powerful tool is increasingly crucial in navigating the complexities of modern networking environments.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$55 - $75 /month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Support Robotics
Date Founded
2017
Company Website
www.supportrobotics.com
Company Facts
Organization Name
TamoSoft
Company Location
New Zealand
Company Website
www.tamos.com/products/commview/
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback