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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Fusion Connect Managed WiFi?

Fusion Connect's Managed WiFi service delivers a comprehensive and expertly overseen solution that ensures secure wireless access for both employees and guests alike. Designed to accommodate a variety of environments such as branch locations, retail spaces, and large facilities with multiple sites, the service can efficiently scale from a single access point to thousands throughout an extensive network. It features sophisticated security measures that effectively separate users, applications, and devices, thus safeguarding the network from possible threats while implementing tailored access policies for different user groups. With proactive monitoring, seamless management, and easy installation, Fusion Connect ensures optimal WiFi performance without the need for dedicated IT staff. Furthermore, the service provides crucial insights into customer behavior, enabling businesses to analyze key metrics such as return visits and foot traffic trends. This valuable data not only improves operational efficiency but also aids companies in making strategic decisions to enhance their service offerings. Moreover, the ability to adapt to changing demands ensures that businesses stay ahead in a competitive landscape.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Fusion Connect

Company Location

United States

Company Website

www.fusionconnect.com/services/connectivity/managed-wifi

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

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