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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is LibreQoS?

LibreQoS is a dedicated framework designed to elevate Quality of Experience (QoE) and to employ Smart Queue Management (SQM) across different networks, specifically addressing the requirements of Internet Service Providers. This cutting-edge method seeks not only to enhance network efficiency but also to boost overall user contentment, ensuring a seamless online experience. By focusing on these crucial aspects, LibreQoS stands out as a vital tool for modern network management.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

LibreQoE, LLC

Date Founded

2022

Company Location

United States

Company Website

LibreQoS.io

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

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