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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is MetaGeek?

MetaGeek Complete combines sophisticated spectrum and packet analysis tools, empowering users to effectively address complex Wi-Fi issues. The all-inclusive suite includes the Wi-Spy DBx, a cutting-edge dual-band analyzer that evaluates both Wi-Fi and non-Wi-Fi activities within the 2.4 GHz and 5 GHz frequency ranges. Furthermore, Chanalyzer utilizes the radio frequency information gathered by the Wi-Spy DBx to provide a real-time visual depiction of the Wi-Fi network's environment. With the dual-band spectrum analysis offered by the Wi-Spy DBx, users can scrutinize channel usage across both frequency bands to pinpoint channels with low capacity. The partnership between Chanalyzer and Wi-Spy highlights the congestion levels on each channel, regardless of whether the interference originates from Wi-Fi or other sources within the spectrum. This cohesive strategy allows users to enhance their wireless networks more effectively than ever before, ensuring a smoother and more reliable connectivity experience. Overall, by integrating these tools, MetaGeek Complete significantly simplifies the process of optimizing Wi-Fi performance.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

MetaGeek

Date Founded

2005

Company Location

United States

Company Website

www.metageek.com/enterprise-wi-fi/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

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