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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Network Analyzer Master?

Master Network Analyzer serves as a complete solution for consolidating vital networking data in one convenient platform. It enables users to discover crucial Wi-Fi information such as SSID, BSSID, IP address, subnet mask, and vendor details, as well as cellular information that encompasses service provider, country, IP address, MCC, MNC, and VoIP support. With this application, you can effectively evaluate Wi-Fi strength and easily discern channel usage. The tool provides a fast and reliable way to identify all connected network devices, giving you details about their IP addresses and associated vendors. You can also test the reachability of various hosts and check server availability with ease. The application supplies round-trip delay statistics, which include both IP addresses and hostnames for each network node, along with geolocation data. Additionally, it proves invaluable for troubleshooting network complications through route tracing and measuring packet delays across the network, complemented by traceroute visualizations. Moreover, users can swiftly and accurately scan for commonly used ports or specific port ranges, as the Network Analyzer identifies closed, firewalled, and open ports, ensuring a comprehensive evaluation of network security. With its extensive features, this all-in-one tool empowers users to maintain an efficient, secure, and reliable network environment while adapting to their unique networking needs.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Master Internet

Company Website

www.bestwifianalyzer.com

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

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