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Ratings and Reviews 0 Ratings
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What is Support Robotics?
Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.
What is Opensignal?
Opensignal conducts speed assessments to gauge the effectiveness of your mobile network and the robustness of your signal. This evaluation involves a 5-second download test, a 5-second upload test, and a ping test, all designed to provide a dependable measurement of the internet speeds you can anticipate. By leveraging widely recognized internet CDN servers, these tests compile valuable data. The final speed score is calculated from the median of the gathered samples. In addition to these evaluations, Opensignal also offers a video test that plays a 15-second clip to assess and document loading times, buffering events, and playback speed issues in real time, giving users insight into their performance with both HD and SD video content across their networks. Furthermore, Opensignal provides an intuitive network coverage map that allows users to pinpoint the best coverage and the quickest speeds available, showcasing signal strength at street level based on data sourced from local users' tests. The accompanying cell tower compass indicates the direction of the closest or strongest signal, aiding in the effective use of broadband and signal-boosting technologies, which helps to ensure that your connectivity requirements are fulfilled. Overall, with its comprehensive tools and features, Opensignal empowers users to enhance and navigate their mobile internet experience more effectively. This proactive approach allows individuals to make informed decisions regarding their network usage and connectivity options.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$55 - $75 /month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Support Robotics
Date Founded
2017
Company Website
www.supportrobotics.com
Company Facts
Organization Name
Opensignal
Date Founded
2010
Company Location
United Kingdom
Company Website
www.opensignal.com/apps
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback