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What is SupportSync?

Our RMA software is tailored specifically for small and medium-sized businesses, enabling them to manage product returns efficiently while ensuring a focus on customer satisfaction. This tool allows you to track returns, easily access customer service histories, and gather important insights regarding the reasons for product returns as well as performance metrics of your team. It serves as a comprehensive solution that integrates returns tracking, parts requests, testing, reporting, and customer data, giving you a holistic overview of your returns management. You will have real-time visibility into the status of your return processes, helping both you and your customers stay informed. As your team carries out their duties, returns transition smoothly to the next stage, keeping customers updated throughout the entire process. The transparency of the return workflow is preserved for all parties involved, fostering trust and clarity. In addition, you can create in-depth reports on various elements such as testing, cases, returns, parts requests, shipping, and user interactions. By applying filters based on specific criteria like date ranges and product categories, you can pinpoint the precise information necessary for well-informed decision-making. Furthermore, this software significantly boosts operational efficiency, which in turn enhances customer experiences and satisfaction. It ultimately positions your business to respond more effectively to customer needs and improve overall service quality.

What is Freestyle Solutions?

You are encountering a major obstacle in areas like order processing, inventory oversight, purchasing, and fulfillment. Fortunately, Freestyle Solutions’ Multichannel Order Management (M.O.M.) system emerges as the leading software for inventory management, offering all the essential features to automate, monitor, manage, and integrate your back office functions, ultimately leading to improved visibility, heightened efficiency, and outstanding customer service. As a top-tier solution in the industry, Freestyle’s M.O.M. simplifies the management of orders from multiple channels within one robust platform. It streamlines and automates fulfillment processes, ensuring that your inventory management system can swiftly adjust to collect and synchronize data from all channels in real-time. Moreover, M.O.M.’s integrated shipping functions help you avoid complications associated with carrier penalties and shipment delays. The platform also provides comprehensive tools, detailed reports, and tracking capabilities that enable you to make informed and accurate decisions regarding your business strategies. By adopting this software, you can significantly boost your operational efficiency while simultaneously improving the quality of service you provide to your customers. The ability to manage everything from one location empowers your business to thrive in a competitive landscape.

Media

Media

Integrations Supported

AmeriCommerce
Fulfillment.com
QuickBooks Online
ShipMonk
Zendesk

Integrations Supported

AmeriCommerce
Fulfillment.com
QuickBooks Online
ShipMonk
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$29.50 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SupportSync

Date Founded

2015

Company Location

United States

Company Website

www.supportsync.com

Company Facts

Organization Name

Freestyle Solutions

Date Founded

1986

Company Location

United States

Company Website

www.freestylesolutions.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Categories and Features

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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