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What is Survey360?

In the fiercely competitive landscape of global business today, the quest to attract new clientele while enhancing loyalty among current customers poses significant challenges. Contact centers are key players in achieving remarkable outcomes in this arena. But how can one effectively assess this situation? Pointel Survey360 streamlines the survey process, enabling the creation and execution of surveys to gather invaluable customer feedback and experience insights. This tool provides precise, comprehensive data regarding customer expectations and the performance of contact centers. The swift analysis of this information is instrumental in both retaining existing customers and acquiring new ones. Additionally, Pointel Survey360 has received the prestigious Gold Award for Most Innovative Technology at the 17th Contact Center World Awards, highlighting its excellence amidst a competitive field of over 2000 participants from 80 countries in the contact center sector. This recognition underscores the significant impact Survey360 can have on improving customer engagement and satisfaction.

What is DonkeyWorks Survey Platform?

The DonkeyWorks Survey Platform is designed specifically for conducting various field-based interview surveys on mobile devices such as smartphones and tablets. Its online dashboard allows users to create surveys, track their progress, and analyze the gathered data efficiently. With offline synchronization features, tablets enable survey responses to be collected even in areas without Internet connectivity. Organizations that prioritize social development and corporate social responsibility (CSR) leverage this platform to implement, manage, and assess the effects of their initiatives on the individuals they serve. Additionally, the platform offers tailored counseling services to its beneficiaries, enhancing their support. Presently, DonkeyWorks operates in over 300 districts across 20-plus states in India and has expanded its services internationally. As a participant in the NASSCOM 10,000 Startups program, it is currently being incubated at the NASSCOM Warehouse in Noida, India, with further backing from Google. The platform is consistently being updated and refined to better cater to the evolving requirements of its users and to maximize its social impact. Its commitment to adaptability ensures that it remains relevant in a rapidly changing landscape.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
Salesforce

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com

Company Facts

Organization Name

DonkeyWorks

Date Founded

2016

Company Location

India

Company Website

www.donkeyworks.in/

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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