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What is Survey360?

In the fiercely competitive landscape of global business today, the quest to attract new clientele while enhancing loyalty among current customers poses significant challenges. Contact centers are key players in achieving remarkable outcomes in this arena. But how can one effectively assess this situation? Pointel Survey360 streamlines the survey process, enabling the creation and execution of surveys to gather invaluable customer feedback and experience insights. This tool provides precise, comprehensive data regarding customer expectations and the performance of contact centers. The swift analysis of this information is instrumental in both retaining existing customers and acquiring new ones. Additionally, Pointel Survey360 has received the prestigious Gold Award for Most Innovative Technology at the 17th Contact Center World Awards, highlighting its excellence amidst a competitive field of over 2000 participants from 80 countries in the contact center sector. This recognition underscores the significant impact Survey360 can have on improving customer engagement and satisfaction.

What is OD-Map Organizational Effectiveness Survey?

Organizations and their leaders are increasingly aware of the essential importance of motivation and employee retention for achieving success, but they frequently find it challenging to implement effective strategies. MQ's "Golden Key to Employee Motivation" program provides in-depth insights and data-driven strategies specifically designed for managers and organizations alike. By creating accurate profiles that evaluate both needs and satisfaction levels, MQ caters to individuals as well as groups. In the realm of learning and development, MQ empowers employees to improve their self-awareness and cultivate intrinsic motivation within the workplace. The reports generated by MQ are designed to be user-friendly, eliminating the need for prior training to use them effectively. By integrating well-established theories, such as Maslow's Hierarchy of Needs, along with concepts of Extrinsic and Intrinsic Motivation, MQ deepens the understanding of what drives motivation in the workplace. Furthermore, the system offers innovative tools that assist organizations in proactively retaining their top talent, including a built-in Competency Library that facilitates the incorporation of customized competencies. This all-encompassing method guarantees that organizations can not only engage their workforce effectively but also adapt their strategies to meet specific organizational needs, ensuring long-term employee satisfaction and commitment. Ultimately, this comprehensive framework sets the stage for a more motivated and dedicated workforce.

Media

Media

Integrations Supported

Salesforce

Integrations Supported

Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com

Company Facts

Organization Name

OD-Tools.com

Date Founded

2017

Company Location

Germany

Company Website

www.od-tools.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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