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What is SurveySquare?

At SurveySquare, we view online surveys as just the initial step in the ongoing journey of customer feedback. Our cutting-edge ActionTrackerâ„¢ technology empowers clients to collect responses while also allowing them to track and implement impactful actions. This all-encompassing solution enables you to proactively improve your customer experience. With SurveySquare's online survey software, you can create fully branded surveys utilizing a wide array of over one hundred customizable templates, along with a robust builder for efficient survey creation. Our surveys are crafted to be responsive, ensuring they work flawlessly across all devices, whether responses are collected online or via mobile. You have the option to seamlessly integrate your survey into your website, whether as a dedicated page or a popup, or distribute it through an email campaign, maximizing your reach to customers wherever they may be. Analyzing the collected data is a breeze; simply apply the necessary filters and choose from various chart and graph options tailored to your preferences. Furthermore, you can easily personalize reports by incorporating your branding elements, such as logos, fonts, and colors, resulting in a polished presentation of your insights. Ultimately, by leveraging SurveySquare, you're not just gathering information; you're transforming it into valuable insights that can propel your business to new heights and foster deeper connections with your customer base. This holistic approach ensures that every piece of feedback is an opportunity for growth and improvement.

What is SatisMeter?

SatisMeter is capable of detecting dissatisfied customers through various channels such as email, mobile applications, and websites. This innovative multi-channel solution enhances customer loyalty by gathering in-app feedback, utilizing methodologies like the Net Promoter System (NPS), Customer Effort Scores (CES), and Customer Satisfaction (CSAT) measurements. It serves as an essential resource for web and mobile application developers, growth strategists, marketers, and mobile app proprietors. With an impressive average response rate of up to 35%, the unobtrusive and lightweight survey pop-up effectively engages users. Its primary purpose is to identify unhappy customers, mitigate churn, harness the influence of customer advocates, and confirm product development priorities. Integrating the survey into your existing application is made seamless with Segment.com, which takes care of all the targeting requirements for you. By simplifying the process, SatisMeter ensures that businesses can swiftly adapt to customer feedback and enhance their offerings.

Media

Media

Integrations Supported

Chattermill
Cloudflare
Customer.io
Easyflow
EnjoyHQ
FieldOPS
HubSpot Customer Platform
Kapiche
Planhat
Rambox
Salesforce
Segment
Shopify
Shopify Plus
Slack
Stackreaction
Wufoo
Zapier

Integrations Supported

Chattermill
Cloudflare
Customer.io
Easyflow
EnjoyHQ
FieldOPS
HubSpot Customer Platform
Kapiche
Planhat
Rambox
Salesforce
Segment
Shopify
Shopify Plus
Slack
Stackreaction
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$19.95 per month
Free Trial Offered?
Free Version

Pricing Information

$49.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveySquare.com

Date Founded

2004

Company Location

United States

Company Website

www.surveysquare.com

Company Facts

Organization Name

SatisMeter

Date Founded

2015

Company Location

Czech Republic

Company Website

www.satismeter.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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