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What is SurveyTrax?

The SurveyTrax Assessment tool offers a seamless integration with TraxSolutions, allowing users to create, implement, and analyze a wide range of surveys and assessments with ease. By leveraging these surveys, organizations can gather crucial insights that aid in making informed program management choices and assess the effectiveness of their impact on the communities they engage with. The platform is equipped with features such as branching logic, support for multiple languages, a variety of metrics, and numerous question and response formats. Users have the option to customize existing templates or create entirely new surveys that fit their specific requirements. Furthermore, the tool enables organizations to evaluate their impact through pre- and post-program analyses, which are essential for conducting repeated measures and performing statistical assessments. Anonymous submissions are also supported, ensuring that sensitive personal data remains protected. This adaptable system encompasses a wide variety of question types, including True/False, Yes/No, multiple-choice, numeric responses, rating scales, sliders, Likert Scales, rank ordering, and many others, making it an essential tool for thorough data collection. By utilizing these advanced features, organizations can significantly enhance their understanding of participant feedback, ultimately leading to improved services and outcomes for those they serve. As a result, the importance of such tools in driving organizational growth and community impact cannot be overstated.

What is Customer.guru?

Conventional satisfaction surveys typically achieve a meager response rate of just 3% to 5% from customers. In contrast, our platform boasts significantly higher engagement rates, often between 40% and 60%. This exceptional performance is largely due to our effective follow-up strategies and a survey design that prioritizes both efficiency and user experience. We handle the optimization process on your behalf, making the feedback collection effortless. Moreover, our automated reports facilitate in-depth exploration of your data, enabling you to assess customer satisfaction across various dimensions, including the products purchased, the timing of initial purchases (such as during the holiday season or Black Friday), total order quantities, and geographic locations. The Net Promoter Score, a crucial metric for gauging customer loyalty that gained recognition in the Harvard Business Review in 2003, is now embraced by over two-thirds of Fortune 1000 companies. By simply uploading customer emails or establishing automated survey schedules, you can monitor the NPS for distinct customer segments over time. Additionally, you can utilize your insights by connecting with over 1,000 applications available on Customer.guru, broadening your opportunities for customer engagement and satisfaction evaluation. This thorough feedback approach not only strengthens customer relationships but also propels business growth as you make informed decisions based on comprehensive data analysis. Ultimately, harnessing these insights can lead to enhanced customer loyalty and increased profitability.

Media

Media

Integrations Supported

Easyflow
Integry
Wufoo
Zapier

Integrations Supported

Easyflow
Integry
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

nFocus Solutions

Company Location

United States

Company Website

www.nfocus.com/surveytrax/

Company Facts

Organization Name

Customer.guru

Date Founded

2016

Company Location

Czech Republic

Company Website

customer.guru

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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