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What is Symmetry Incident Management?

Incidents related to workplace security and safety are frequent, necessitating that organizations adopt a proactive strategy for investigating and handling these events before they escalate into larger, often public crises that can damage their brand and reputation. Whether dealing with minor issues like a broken light bulb in a parking lot or serious threats such as an active shooter scenario, it is vital that organizations manage, investigate, analyze, and document incidents thoroughly so appropriate actions can be implemented. Understanding how security teams conduct their daily operations allows companies to streamline processes and cut costs effectively. By leveraging tools such as customizable questions, real-time alerts, computer-aided dispatch systems, and intelligent narratives alongside site-specific records, images, and videos, organizations can gain a detailed perspective on how incidents unfold. The decisions made during and after an incident are pivotal, enabling organizations to make informed, data-centric choices about their resources, staffing levels, and reporting techniques, which ultimately leads to a safer work environment. Moreover, a dual emphasis on proactive and reactive strategies can enhance an organization's capability to address unexpected challenges with greater efficiency and confidence. By prioritizing safety and security, businesses not only protect their employees but also ensure their long-term operational success.

What is AssuranceCM?

AssuranceCM is a cloud-based software designed to enhance business continuity, empowering teams dedicated to resilience to gather, collaborate, and effectively communicate regarding crisis management, incident response, preparedness drills, planning, reporting, and risk evaluation. Additionally, AssuranceCM is integrated into the suite of business continuity solutions offered by Castellan. This software not only streamlines communication but also enhances overall operational resilience during unforeseen events.

Media

Media

Integrations Supported

Bottomline Paymode
SureView
SwiftConnect
Symmetry Business Intelligence

Integrations Supported

Bottomline Paymode
SureView
SwiftConnect
Symmetry Business Intelligence

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AMAG Technology

Company Location

United States

Company Website

www.amag.com/incidentmanagement

Company Facts

Organization Name

Castellan Solutions

Company Location

United States

Company Website

castellanbc.com/business-continuity-software/

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Categories and Features

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

GRC

Auditing
Disaster Recovery
Environmental Compliance
IT Risk Management
Incident Management
Internal Controls Management
Operational Risk Management
Policy Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Integrated Risk Management

Audit Management
Compliance Management
Dashboard
Disaster Recovery
IT Risk Management
Incident Management
Operational Risk Management
Risk Assessment
Safety Management
Vendor Management

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

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