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What is Symphony Plus Historian?

In the current business environment, information has become an essential asset. For utilities to sustain a competitive advantage, they must be agile in responding to changing circumstances. The promptness in decision-making and action-taking plays a significant role in enhancing both quality and productivity. A key obstacle is the effective gathering, transformation, and sharing of reliable information. Having data that is both accessible and adaptable is vital for making sound operational and strategic choices. Different user groups, such as operators, managers, engineers, and maintenance supervisors, possess unique requirements and preferences for how information is presented. S+ Operations provides a robust information management system designed to boost efficiency and profitability throughout all organizational levels. This innovative system enables users to access real-time data alongside historical insights in a unified interface. Its design boasts full redundancy and a flexible architecture tailored to various customer needs. Furthermore, the integrated historian server is among the most powerful, facilitating seamless integration of process data for improved analysis and informed decision-making. By leveraging these advanced capabilities, organizations are better equipped to excel in a rapidly changing marketplace, ultimately fostering growth and sustainability.

What is Aspect Performance?

To effectively achieve your organizational goals, it is crucial that your call center team—including representatives, managers, and supervisors—works in harmony. By leveraging Aspect Performance, you can generate both historical and real-time metrics that can be customized according to the specific roles of each user, allowing team members to pinpoint areas needing improvement or targeted coaching to meet established objectives. Access to pre-built reports, dashboards, and key performance indicators provides you with a thorough understanding of resource performance in relation to both operational and strategic aims. Moreover, visualizing this data through intuitive and interactive charts, heatmaps, and graphs can help reveal the root causes of any performance deficiencies. In addition, empowering call center supervisors with essential insights into agent weaknesses and supplying them with tools for immediate and automated coaching can significantly boost overall productivity and ensure team alignment. Such a comprehensive strategy not only optimizes operations but also cultivates a culture of ongoing enhancement and development within the call center, ultimately leading to improved service delivery and customer satisfaction. By adopting these practices, organizations can create a more agile and responsive team capable of adapting to evolving demands.

Media

Media

Integrations Supported

Aspect Quality
Aspect Workforce

Integrations Supported

Aspect Quality
Aspect Workforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ABB

Company Location

United States

Company Website

new.abb.com/control-systems/symphony-plus/historian

Company Facts

Organization Name

Aspect, an Alvaria Brand

Company Location

United States

Company Website

aspect.com

Categories and Features

Categories and Features

Performance Management

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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