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What is Symworld?

Symworldâ„¢ introduces a revolutionary approach designed specifically for modern communications service providers, enabling them to efficiently plan, build, and oversee sophisticated, secure, and high-quality networks all from a single, innovative platform. Utilizing industrial-scale automation, Symworldâ„¢ drastically trims down project timelines from several days to mere minutes. This solution provides essential resources for both large and small operators, facilitating the seamless development and management of complex networks and services. With our unique platform and deployment method, you can be ready to operate in just weeks, which is significantly faster than the usual months. Essentially, Symworldâ„¢ delivers the fastest and most effective route to improved operational efficiency, superior service quality, and pioneering innovation. Stay informed about Symworldâ„¢, as it signifies the beginning of a transformative era in innovative services and products, and take advantage of the chance to participate in the future of telecommunications. By providing us with your email address, you unlock early access to the advancements in network operations and what they entail. With Symworldâ„¢, you are not merely adopting new technology; you are stepping into a revolutionary change in the telecommunications industry, paving the way for new possibilities and successes ahead. This marks an exciting opportunity to be at the forefront of telecommunications evolution.

What is Call Center Studio?

Revolutionize your customer service approach with cutting-edge AI-powered contact center software. Call Center Studio's cloud solution offers businesses a robust array of tools aimed at optimizing both inbound and outbound contact center operations. For handling inbound inquiries, users can take advantage of features such as automatic call distribution, interactive voice response, and efficient call routing, guaranteeing that each call is directed to the appropriate representative or team without delay. On the outbound side, the platform accommodates multiple dialing options, including predictive, preview, and progressive dialing, which empowers agents to engage with customers in a smooth and effective manner. In addition, Call Center Studio delivers real-time monitoring and analytics, allowing managers to track performance indicators through a single, user-friendly interface. If the burdensome costs and complexities of traditional systems are weighing you down, our cloud-based solution is tailored just for you! Discover the ease of our platform today, complete with flexible pay-as-you-go pricing, no need for hardware or software installations, and no ongoing maintenance required. Additionally, the user-friendly interface enhances usability, while seamless integration with your current systems ensures a hassle-free transition. Embrace the future of customer service with confidence!

Media

Media

Integrations Supported

Dialogflow
Facebook Messenger
Microsoft Dynamics 365
SAP CRM
Salesforce
WhatsApp
Zendesk
Zoho CRM

Integrations Supported

Dialogflow
Facebook Messenger
Microsoft Dynamics 365
SAP CRM
Salesforce
WhatsApp
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rakuten Symphony

Date Founded

2019

Company Location

Japan

Company Website

symphony.rakuten.com/symworld/welcome-to-symworld

Company Facts

Organization Name

Call Center Studio

Date Founded

2018

Company Location

United States

Company Website

callcenterstudio.com

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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