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What is TARGIT BI Suite?

The deployment of TARGIT accelerators allows for customization of the default settings to fit the unique requirements of your business applications. You have the flexibility to adjust account plans, create custom fields, and incorporate additional data sources to enhance the system’s capabilities. After installation, further enhancements can be achieved using our ETL studio or SSIS. With insights gained from thousands of successful client implementations, we have developed a strong reference architecture that reduces implementation time significantly while delivering immediate benefits. This empowers your organization to easily pursue data-driven optimizations on a company-wide scale. TARGIT BI accelerators include data modules and standardized reports and dashboards tailored for various industries, including sales, finance, and inventory, enabling every segment of your organization to access valuable insights. The quick implementation of TARGIT Business Intelligence (BI) accelerators is achieved without sacrificing quality. Additionally, TARGIT provides solutions that support a diverse range of platforms and data sources, making it an adaptable choice for varying business requirements. Consequently, this leads to an improved decision-making process throughout your entire organization, fostering a culture of data-driven strategies. Furthermore, the accessibility of these insights can revolutionize how teams collaborate and drive progress forward.

What is Kustomer?

Kustomer serves as a comprehensive platform for customer service, empowering brands to deliver outstanding experiences in a landscape that prioritizes customer satisfaction. It consolidates all customer data onto a unified timeline, enabling requests to be received from various sources while maintaining a single discussion thread. The platform's customizable interface facilitates the automation of repetitive tasks, simplifying the customer service process. By providing a complete view of customer interactions, Kustomer enhances the speed and relevance of conversations, reducing the need for redundant inquiries. Agents can seamlessly incorporate customer actions and purchase history from all relevant systems directly into the Kustomer timeline, ensuring that they engage in informed, actionable discussions without the hassle of toggling between different screens. Furthermore, both customers and agents can effortlessly transition between communication channels throughout their exchanges, truly embracing the concept of omnichannel interaction. This capability ensures that agents maintain the necessary context to effectively advance discussions, whether they are utilizing email, chat, voice calls, or social media platforms like Facebook Messenger. Ultimately, Kustomer transforms the customer service experience by making it more streamlined and responsive to the needs of both agents and customers.

Media

Media

Integrations Supported

BOSCO
Canopy
Constant Contact
Dialpad Ai Voice
Emotive
Five9
Gigasheet
Guru
HubSpot CRM
HubSpot Operations Hub
Kixie PowerCall & SMS
LaunchBrightly
Loop Returns
MaestroQA
Meltano
Octocom
Singer
SupporTrends
Tailor
Thankful

Integrations Supported

BOSCO
Canopy
Constant Contact
Dialpad Ai Voice
Emotive
Five9
Gigasheet
Guru
HubSpot CRM
HubSpot Operations Hub
Kixie PowerCall & SMS
LaunchBrightly
Loop Returns
MaestroQA
Meltano
Octocom
Singer
SupporTrends
Tailor
Thankful

API Availability

Has API

API Availability

Has API

Pricing Information

$15000 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$99.00 per month per user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TARGIT

Date Founded

1986

Company Location

United States

Company Website

www.targit.com

Company Facts

Organization Name

Kustomer

Date Founded

2015

Company Location

United States

Company Website

www.kustomer.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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