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What is TECH5?

As the world increasingly embraces a digital, online, and mobile understanding of identity, there arises an urgent need for a framework that cultivates trust among citizens concerning the entities that handle their personal data. TECH5 introduces T5-Digital ID, a holistic and inclusive solution engineered for the issuance and verification of identities. This pioneering system establishes a strong link between the digital credential and its owner through biometric technology, guaranteeing that the legitimate holder retains authority over their identity. With T5-Digital ID, users can choose what information they share and under what circumstances, empowering them in the digital space. Our journey began with a comparison to traditional physical ID cards, which led us to investigate five essential questions regarding the roots and trajectory of identity. We advanced our findings by developing an ecosystem that removes the necessity for expensive physical smart cards and the infrastructure required for their reading, thereby simplifying the identity verification process. By doing so, we hope to create a more accessible and secure identity management environment that benefits all individuals, enhancing their overall experience in the digital age.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Genesys Cloud CX
RECOGNITO

Integrations Supported

Genesys Cloud CX
RECOGNITO

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TECH5

Date Founded

2018

Company Location

Switzerland

Company Website

tech5.ai/t5-digital-id/

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

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